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A1418 / EMC 3068 / 2017 / 2.3 GHz dual-core i5 processor. Released June 2017.

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iMac shutdowns when running software

My iMac shuts down whenever I run Adobe Premiere, Elements, or any video editing software, or web streaming software such as WireCast.

While under warranty I got support by Apple. The Tier 3 support acknowledged there was a hardware problem and had me take it to Apple Store to replace the logic board. In Apple Store the techs couldn’t reproduce problem. I told them they had to run the softwares mentioned above. They said they don’t run third party software and refused.

It passed all their test while not under a load. Now it is out of warranty. The Tier 3 who helped me said he told them to replace the logic board or maybe even the power supply. They refused.

Now I have an iMac I can’t use for anything other than to watch TV.

Help! Rufus Echols

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I will contact corporate first. Don't want them saying they can't do anything because I tried to repair it myself.

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Ouch! I think you’ll need to speak with Apple Corporate. The only actions we can suggest is to try refreshing the thermal paste or replace the logic board.

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o'brien Echols sera éternellement reconnaissant.
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