Rep: 37
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I have a fitbit versa. Had it for 3 months and it fell off my wrist and cracked once it hit the floor. Fitbit don’t seem to have a repair centre or replacement screens… can you help me fix it?
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Rep: 13
1
You can contact Fitbit customer support, the can get the watch replaced or fix the screen. This is free only for people who have a warranty and $25 for people who don't . I also had a screen issue and they are replacing my watch. My issue was a software bug so they also gave me a upgrade to Iconic.
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How do I contact them and what should I say? because I had gotten mine last November and don’t think I added a warranty to mine and mine cracked today.
Cracked screen you are screwed. Not the same as screen issues. My screen cracked after o e month and I dropped it. They only gave me a percentage off to buy a new one.
Yes, I just replaced my screen. The replacement part can be found right here on iFixit: Fitbit Versa 1/Versa Lite Touch Screen Assembly
However, I would highly recommend buying a ultra-thin pry blade (0.1mm preferred) to open the device. Suction cup or other pry tools would be very unlikely to work. Sewing blade or razor blade would work too but you would risk to cut your fingers.
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3 commentaires
I accidentally cracked my screen and when I contacted Fitbit I was told the screen could not be fixed, but they would give me a 25% discount towards a new one. Conflicting messages. Can they or can they not be repaired?
par Robin Webb
Hi @Robin Webb ,
Are you sure that they didn't mean a new Fitbit and not a new screen?
What Fitbit model is it?
par jayeff
I was hoping to buy a new screen also. mine is year old this May 2021. mine is badly scratched through wear & tear.
par Lyn Trott