1 The printer is not printing
The printer is not working even when there are both cartridges.
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Solution retenue
Rep: 843
4
METHOD1: UPDATE DRIVERS
Step1: Press start button and select control panel option.
Step2: Open device manager and search network adapters.
Step3: Select the mode to which printer is connected Ethernet or Wi-Fi.
Step4: Check driver for updates and check if the driver is running successfully.
Step5: If not running disable the driver and enable it again.
METHOD2: SOFT RESET PRINTER
Step1: Switch of the printer and disconnect all the cables.
Step2: Press and hold power button for approximately 60 seconds.
Step3: Restart the printer and check the error is fixed.
METHOD3: SEMI RESET PRINTER
Step1: If on opening the printer door there is no paper stuck in the printer go to step2 or if found remove the paper carefully and restart the printer.
Step2: Press home button and navigate using keys to support menu.
Step3: Enter support menu and you found support x where x will be model number.
Step4: Now press > button till you find resets menu and press ok button.
Step5: Now country and language reset occurs press right button.
Step6: Press right button on partial reset to reach semi-full reset prompt and press ok button. or contact hp support
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2 commentaires
Hi,
Can you copy a document using the printer's control panel?
Are there any error lights showing on the printer's control panel display?
What have you tried?
par jayeff
u can scan but not print
par Shreyas kini