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Repair and disassembly guides for GE Microwave ovens.

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G.E. Profile Microwave Door Button Won't Open Door

The door button on my G.E. Profile Microwave broke. When pushed, the button makes no contact with mechanism behind it. There is no resistance like there is when it is functioning. Therefore, the door cannot be opened and the turntable continues to go around slowly (without the microwave heating mechanism running).

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Hi,

What is the model number of the microwave oven?

par

Thanks Dave and Paul. This was exactly our problem. Called Sears Service and they wanted $362.00 to fix. And we would have to wait 3 weeks for parts. With your instructions is took us 3 hours and we used a bolt through it as suggested. Works great!

par

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You have to be able to open it to repair it. Be sure to unplug it before working it. You may be able to use a flat head screwdriver to push the mechanism by inserting it on the right side after you have depressed the button but you’re probably out of luck on this on. In case you do get it open, here’s my answer on how to fix it once you can get to it

Microwave door button spring

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The plastic piece that pushes the latch to open the door is broken. I have had the same thing happen. The piece has a plastic post that’s about a 1/4” in diameter and this pin/post pushes the latch up to clear the holes to open the door. This piece seems surprisingly weak comparing to the force it takes to overcome the spring load. You have to take the main covering apart to get to the part. You will need to replace the part. On the same plastic is an electrical switch mounted that gets activated when the door is open and stops the glass dish rotating inside. Because the switch doesn’t get triggered the dish continues to spin even when the microwave is not on.

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Hey, use a piece or cardboard to release the latch by sliding it in the door and raising it up. Next, take out the 4 screws around the cabinate case. There will be 4-6 screws on the microwave mount to the cabinet, remove them. Take the microwave out (unplug it) and remove the screws to the outer casing. Once that is done you will probably need to replace the “board latch”. There is a piece of plastic the door switch it mounted on that probably snapped off.

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I had the same problem. The plastic post that holds the cam that pushes up on the door latch had sheared off. Really not a good design considering the repetitive force on that post. Luckily, the post is hollow! Once you have access to the inside of the microwave, it's likely that you will see the cam and the sheared-off post sitting on the bottom of the unit. You will see a small circular impression on the black plastic board that has the switches on it-- next to the very bottom switch. You can drill a small hole in the center of this depression and put a small machine bolt through, with a washer and nut on the other side, and then push the cam back on the post. The cam locks on a small tab next to the reattached post. Total cost of parts for this repair was $0.70 for me at my local Ace hardware. You'll find the right parts in the small specialty screw and fastener bins. I hope this helps.

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Dave’s answer is a good one and it helped me quite a bit. Key points from my experience: 1) use a thin piece of carboard to slide in the right side of the door and lift up the hooks holding the door closed. 2) Bite the bullet and take off the surround ( another crappy part of an overall crappy design, but I digress.) and remove the microwave from the cabinet. Not too bad… only 2 additional screws. Unplug it or course… Probably a good first step. 3) take out about 8 little screws and remove the housing. Be very careful once you get inside… don’t mess with any of the electrical connections. These things have capacitors that hold a charge and blast you!. 4) Find the incredibly insufficient post that has broken off probably just after the warranty period. I used a #4-40 x 1” screw and nut, and some E6000 glue to glue/bolt the post back on. 5) Put the whole mess back together and reinstall. I think the root cause of the failure is that it is possible to push the release button too far (no hard stop) and over stress the ridiculously tiny plastic post. So I have cautioned the family to just push the button enough to release the door and no more. Before ours failed it got to where we had to push the button harder and farther. If this starts to happen to you and you are still under warranty report it and get it fixed. If it is not under warranty you may want to make a preemptory repair. Good luck.

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