Rep: 47
2
While on facebook my touch screen just stopped working… The screen comes on and stuff like normal… But it just isnt responsive at all..
I tried almost everything.. Tried reseting it i tried booting it into safe mode…
But still nothing
Any other tips before i perform a factory reset.. Which i really do not want to do
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Rep: 2,3k
13
5
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When the screen touches itself its called ghost touch. This happened when there is physical damage to the screen which calls for a replacement.
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I was hoping this isnt the :'( the phone is still new it never fell or went in the water im not sure if samsung will replace it either
So go and ask samsung that's a good idea.
Can it be a software issue like maybe cause I havent formatted the phone as yet and im praying thats the solution...because I mean the phone never fell when I had it with me and it has never been open it was in a cover and had a tempered glass from the time I got it
Highly don't think so but I should not stop you from trying.
Rep: 781
5
3
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Try connect with USB-C/OTG reduction some mouse.... Try backup your data first on memory card... After hard reset can help.... Maybe.... But data you can
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I am actually using a mouse will backup and reset pray its not any hardware
the screen also started to touch itself recently
Rep: 2,1k
4
4
If it is new and if it's not cracked or water damaged then Samsung should be able to sort that out for u, just backup stuff u need first though
P.s did u remove the tempered glass u said u had on it and try it without that on???
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Rep: 2,1k
11
5
4
Unfortunately it’s likely not a software issue. If you said the screen is touching itself (Ghosting) then that likely means it’s a hardware issue with the screen itself. You may have just gotten a bad screen. If the phone is still under warranty then I would suggest you back up what data you need and claim the warranty on the device.
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3 commentaires
Do you have any screen protectors installed? If so, remove them to see if anything changes.
par Arthur Shi
Have you ever had it opened before?
Highly doubt its software
is the phone damaged physically?
par Slot1gamer
The phone was never opened before
par Brentley Kyle Tikum