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Need to restore computer to like new again

I have just received my Acer switch back after it had been stolen, sold then retrieved by authorities and returned back to me but there has been a new password and security set up on it which is unfortunately preventing me from getting into it. Apparently there is some sort of software installed onto it preventing any sort of reset. I was thinking maybe changing the hard drive or mother board or something will help ?? Would this restore computer to like new again

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Have you tried this yet? You don’t say what you tried.

Acer web site

“Reset Acer Switch Alpha 12 (SA5-271)

How can I restore my Switch Alpha 12 to factory settings?

You can use the instructions below to completely reset your Switch Alpha 12 (SA5-271). This process will erase all data on the system and restore it to factory default settings.

In Notebook Mode:

1.      Completely power off the system.

2.      Press and hold F2 on the keyboard while you power on the system to enter the BIOS/UEFI setup.

3.      Select Main from the menu on the left.

4.      Under D2D Recovery, tap [Invoke] to begin the restore process.

5.      Tap Yes to begin the recovery.

6.      Select Troubleshoot and choose Reset this PC.

7.      Choose the type of reset you want to perform, and follow the on-screen prompts. I

In tablet mode:

  1. Power off the device.
  2. Press and hold the Volume Up (+) button while pressing and holding the Power button to turn on the system.
  3. Release the Power button when the display backlight turns on. The system should enter the UEFI/BIOS setup.
  4. Select Main from the menu on the left. Under D2D Recovery, tap [Invoke] to begin the restore process.
  5. Tap Yes to begin the recovery.
  6. Select Troubleshoot and choose
  7. Reset this PC. Choose the type of reset you want to perform, and follow the on-screen prompts.”

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I suspect the recovery partition may be nuked based on the context here; I would not rely on it being present. On some of them I work with it means absolutely nothing since the recovery is the factory image (and the physical media is the reference OS installer with SLIC/BIOS key location information/minimal changes). And unless you use the factory image, you lose the factory installed programs.

Most people nuke it, sadly. I TRY to preserve it but if I'm getting it w/o the hard drive I'll just reload a copy from clean media, especially with the BIOS key (8/10). For 7/Vista, I at least need to try and locate generic SLIC media.

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The odds it still has it’s recovery partition are sadly extremely low. As such, your best bet is to borrow a computer from someone else, download the Media Creation Tool and make a USB boot drive.

Once the OS is reloaded, then you can find the drivers from the Acer website.

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Samantha sera éternellement reconnaissant.
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