Hi,
Some thing to try to check if it is a software or a hardware problem:
a). Wipe the cache partition and then check if the internet connection is stable.
b). Start the phone in safe mode and then check if the internet connection is stable.
If it is then a downloaded app is the cause of the problem. The trick is to find out which one. You will need to uninstall each downloaded app, one by one and then test the phone in normal mode between each uninstall. When it works OK then the last downloaded app that was uninstalled was the culprit. A downloaded app is one that you downloaded and installed on the phone and is not one that came pre-installed on the phone when you first got it.
If still no good then it may be a hardware problem.
Try using the phone’s WiFi as close as possible to the router (<30cm) and check if the internet connection remains stable.
If it does then it may be a loose or faulty WiFi antenna (example only to show what it looks like) in the phone that is causing the loss of connection.
Here’s some images taken from a teardown video for the phone showing the antenna routing and connections at both ends of the antenna. It’s not the best view of it but hopefully it may help.
(click on image to enlarge for better viewing)
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9 commentaires
check for any firmware updates on your phone and your router.
Apply it and see if it helps.
Also if you can list out the router model and another device information.
par Augustine
can u help me i see some words and number while im connecting in wifi and it dont have connection while the other connected phone have this i the numbers and letters i see : Checking the quality of your Internet connection... f=2457 10:3b:f3:8b:af:58 standard=4 rssi=-44 score=60 tx=0.7,0.0.0.0 rx=0.0 4G STAs:4 (1) {10:3b:f3:8b:af:58*=2457,-43,0s);]
par Uncraftph
@Uncraftph
Did you try what was suggested in a). and b). in the Chosen Solution below?
par jayeff
Hello guys, i am facing a problem with wifi, i try to turn it on, but it says turning on all time, and at the end it doesn't turn on? How can i fix it? Reply pls!
par bela
hello have been having a connection issue with my device its a samsungA10s its connecting to wifi but fro the past few days its been saying "connected with internet" but the same wifi connection on my other devices there is no issue
par allister4501
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