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The Acer Chromebook 14 is a Chromebook with a 14" display, released from Acer in 2016. Model Number: CB3-431.

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Screen is totally frozen in the on position. Cannot turn off.

This is the third time this has happened. Computer totally freezes up while using it. Can get it to turn off to reboot. Do I have to drain battery to get it to go off?

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Troubleshooting - go down the list:

Acer Chromebook 14 CB3-431-C3WS Troubleshooting

Disconnect battery:

Acer Chromebook 14 CB3-431-C3WS Battery Replacement

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jjeandell will be eternally grateful.
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