Réparez vos affaires Communauté Boutique

Wireless music streaming device that connects to external speakers; released in 2012. The Connect has an Ethernet port, 2 sets of RCA jacks, a power port, and is Wi-Fi capable.

9 questions Voir tout

Options

Product not found - S1 setup not working - bluetooth broken

I recovered my Sonos Connect (2013) sleeping beauty from the basement (I did not try to kiss it) and wanted to set it up again from scratch, with the S1 app. I factory-reset it, rebooted it, but the app cannot find it. I tried with the app on the iPhone and iPad. Sonos support says the bluetooth must be broken, I can get a voucher for a discount on a new one. Any ideas how I(can)Fixit?

Répondu ! Afficher la réponse J'ai le même problème

Cette question est-elle utile ?

Oui Non
Indice 0
6 commentaires

Hi,

Is the device showing up in the BT available devices list in the phone or Ipad (not the app)?

If not try placing the device within 10cm of the phone or iPad and check if it is detected or not.

par

Hi Jayeff

Many thanks for the comment. Unfortunately, no, it's showing up. I asked Sonos Support about this and he said it's some kind of BT light and would not show up. I do not have another Sonos device any more, so cannot check.

par

@Matthias Schneider

Did you mean WiFi and not Bluetooth?

Just checking and it seems the Connect uses WiFi but I may be wrong.

Can you connect to it using a wired setup at all?

par

Bluetooth. Sonos support says the phone needs to connect to the Sonos device by Bluetooth first, to set up the connection with the WIFI.

I connected the Sonos to the LAN and it acquired an IP address, but unfortunately there seems to be no way to set up the device only using a wired connection.

par

@posai

So this doesn't work either?

par

Afficher 1 commentaire en plus

Ajouter un commentaire

1 Réponse

Filtrer par :
Les plus utiles Les plus récentes Les plus ancien(ne)s
Solution retenue

Options

@posai

If it doesn't connect to the router using WiFi (as it did using Ethernet cable) then check if the WiFi card is seated correctly in the device, as the BT and WiFi share the same card.

Here's the ifixit Sonos Connect WIFI Card Replacement guide that may help

Cette réponse est-elle utile ?

Oui Non
Indice 2

2 commentaires:

Hi @posai

I would still remove/replace the WiFi card and then check.

It is not unknown for plug in card connections to go high resistance after a long period of no use.

Removing and replacing the card cleans the connectors as it "scrapes" the contact surfaces as it is being withdrawn and then inserted, cleaning off any corrosion etc.

Besides which you've got nothing to lose, except a bit of time and everything to gain if this works.

par

Hi, many thanks. I tried but with all the glue unfortunately I damaged some bits.

par

Ajouter un commentaire

Ajouter une réponse

Matthias Schneider sera éternellement reconnaissant.
Nombre de vues :

Dernières 24 heures : 0

7 derniers jours : 3

30 derniers jours : 11

Total : 226