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Asus ROG 15'' ryzen-powered laptop released early 2021.

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Why did my laptop die?

Hello all. I have an Asus Republic of gamers zephyrus. I got it around 2019-2020. The box says GA502D, typed it into google and it says it’s a G15. I don’t really know. Anyways, I was gaming last night, it was plugged in. As I was playing it died. Just really fast black screen and power completely off. Even the charging light doesn’t come on anymore. Pressed and held the power button, nothing. Just a giant paperweight now. If anyone has any ideas or suggestions please let me know. Thank you all in advance!

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Hi @austinphil27329

Check that there is 19.5V DC at the output plug on the charger

If the charger is OK then the symptoms could be related to a faulty DC-In jack on the motherboard. (supplier example only)

What can happen is that sometimes the inner centre pin connector breaks internally and opens the +ve voltage leg of the power supply from the charger. If this occurs there is no power being supplied to the motherboard to either run the laptop or to charge the battery.

If it is determined that the jack is faulty, it cannot be repaired, it has to be replaced.

Here's a video that may help with the repair.

if doing this yourself seems too daunting, contact a reputable, professional laptop repair service and ask for a quote.

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austin phillips sera éternellement reconnaissant.
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