Broken keyboard hinge on the down arrow

Hi @danj thanks for the info.

Something else to note is that the white pins that the key cap attaches to are broken off. So I can’t snap it in again. We have emailed the company we got it from (iStorm) for help and we are waiting for a response. We don’t have Apple stores in Greece yet.

@anthony0030 - That should be an easy fix, just getting the replacement parts.

After talking with apple and iStorm they want me to send them the laptop at my expence and let them keep it for 7 days. Then pay for the return out of pocket. If they deem it to be acidental damage they will charge, if it is manufacturing error it will be free (just pay shipping). But to get this information, many emails were sent and all i got was copy paste responces.

I would realy like to be able to find the part and replace it myself, I have replaceed indididual hinges and keycaps on other laptops many times.

@anthony0030 - Don’t you have a local Apple Store which you can just walk into? I often send people to our local Apple Stores. If you don’t then your options are limited. Do you have an authorized Apple retail store? Many have a service center either within the store or nearby.

If that’s not an option then replacing the parts on your own is your last option. Sadly, so far we just don’t have a source for the parts. Contact TheBookYard see if they can help you.

@Dan. There is not one apple store in the entire country. The closet store that fixes Apple products is a boat trip and hours of driving away. I could have mailed it in, but then not have a computer for weeks, in the busiest time of the year. Im on Thassos in Greece.