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What is the model number of the laptop as shown on the information label on the bottom of the laptop?
Have you checked in Control Panel > Sound > Recording and Control Panel > Sound > Playback to see if the microphone and headphones are being detected and if so that they are selected as the default device?
Hi @ruepc,
What is the model number of the laptop as shown on the information label on the bottom of the laptop?
Have you checked in Control Panel > Sound > Recording and Control Panel > Sound > Playback to see if the microphone and headphones are being detected and if so that they are selected as the default device?
par jayeff