A lot of videos on YouTube refer to a problem with the speaker wires rattling against the speaker. Solutions have been to wrap the wires with rolled tissue paper, replacing the wire with wire with softer insulators, etc... YouTube Links: https://www.youtube.com/watch?v=w-z3nCH8lVY&list=PLiQj9QB9NRbjlPX7X2lFAVyu... https://www.youtube.com/watch?v=RqYyeGMU... Another possible solution is to update the software by connecting the speaker via Bluetooth to a mobile device, downloading the "JBL Connect" app from the Google Play or iTunes App Store and updating the software.

Check this this IFIXIT link for information on sourcing a new screen: FitBit Surge Teardown

Specific details:

I clicked on the link for the screen tech sheet. At the end is a link to where you can buy a new screen:

https://www.mouser.com/ProductDetail/Sha...

Price for 1 is 13.80 USD