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BlackBerry Tour 9630 Troubleshooting

Screen is damaged

Screen or display is scratched.

Damaged screen

If the screen is cracked, it is likely to produce more problems such as navigation issues and visibility.

Display shows damage

If the screen is blurry or black markings, it is likely to be a display issue. The display may have been corrupted or damaged. If it is corrupted, you must install a replacement display.

Audio is unresponsive

Cannot hear audio through headphones

Lint blocking audio input

If there is lint blocking the audio input, then you will not be able to plug in your headphones. You will need to use tweezers to remove the lint from the audio input.

Faulty audio input

If your audio input is unresponsive, then you will have a weak headphone connection. You will need to replace the audio input.

Volume is not turned up

If your volume is not turned up then you will not be able to hear anything in your headphones. You will need to adjust the volume on the side of the device.

Trackball is unresponsive

When you use your trackball, nothing happens on the screen

Dirt underneath trackball

If there is dirt underneath your trackball, it will be unresponsive most or all of the time. You will need to take your BlackBerry Tour 9630 apart from the back to get to the trackball. You will then need to use a Q-tip to carefully clean off the dirt that has built up on and around the trackball.

Damaged Trackball

If your trackball is misshaped and looses its’ initial movability. You will need to replace the broken trackball with a new one.

Disconnected trackball

If your trackball is not responsive, it may be because the trackball is not connected properly. You will need to take your BlackBerry Tour 9630 apart in order to reconnect the trackball.

Keyboard doesn’t work

When you type on your keyboard, nothing appears on your screen

Dirt underneath keys

Dirt underneath the keys will be unresponsive most or all of the time. You will need to take the BlackBerry Tour 9630 apart from the back to get to the keypad. Remove the keypad and let it soak in soapy water for a few minutes. Remove and rinse off the keypad and allow it to dry for a couple hours before putting it back in your BlackBerry.

Damaged Keypad

If the keypad is damaged, the keys will be unresponsive all of the time. You will need to replace the damaged keypad with a new one.

Camera is not working

When you use your camera, it is unresponsive or takes bad photos

Damaged camera lens

If your camera lens is damaged, it will either be blurry or have black marks on your photos. You will need to replace your camera lens.

Camera is unresponsive

If your camera will not take a photo, a possible reason is a broken lens. Replace the lens with a new one.

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