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The kettle gives off a chemical odor and/or the water tastes of chemicals when turned on.
The Rubber Seal Around The Heater Gives Off This Odor When In Contact With Heat
To remove the chemical smell and taste, boil vinegar mixed with water in the kettle. After the mixture comes to a boil, allow it to sit for 3 minutes before pouring out the mixture. Repeat the process with water several times to remove the vinegar smell. The smell should go away with repeated use.
Not Turning On
Your kettle will not turn on. If the kettle turns on but will not heat the water, see "Heater Trouble" below.
Kettle Isn't Plugged In
Plug the kettle in.
Power System Damaged
The wiring that powers the kettle may be damaged. See our Control System Replacement Guide for instructions about how to fix this.
Water Won't Heat
When the water heater is turned on, it will either not heat, fail to heat at random intervals, or go to the wrong setting.
Faulty Wiring In the Heater
If your heater is turning on or off randomly or not turning on at all even though the machine itself is powered, the wiring in the heating element may have grown loose or damaged by the heat. See our replacement guide Heating Dome Replacement Guide for help with accessing the wiring in the heating element.
Broken Control System
If the buttons and dial do not control the heater, the control system may be damaged. See our Control System Replacement Guide for help with repairing the wiring in the control system.
If your heater is still not heating water and nothing you do makes it work, you may have to replace the heating element. See our Heating Dome Replacement Guide for help.
Lid Doesn't Close/Breaks
You need to replace the lid.
Plastic Warped From Heat
See our Lid Replacement Guide for help.
Handle Breaks Off
You need to replace the handle.
Extended Use Causes The Handle To Break
See our Handle Replacement Guide.
If there is discoloration at the bottom of the kettle, there is a calcium build up in the kettle
Water That Is Not Deionized (Hard Water) Causes Calcium Buildup
To remove the calcium, boil vinegar mixed with water in the kettle. After the mixture comes to a boil, allow it to sit for 3 minutes before pouring out the mixture. Repeat the process with water to remove the vinegar smell.