Casio G'zOne Commando 4G LTE Troubleshooting

My phone will not power on or respond

Charge the phone with a charger you know works for a few minutes and make sure that it is not just dead. It may not power on right away but if it doesn’t after fifteen minutes, it is more than just dead.

Perform a hard reset by removing the battery on your phone. Perhaps the phone itself will turn on but the OS (Operating System) is frozen and the screen won’t light up or respond. To do this you will have to open the phone up and remove the battery. Afterwards, if it is charged, it should power on normally.

Your phone battery could also be damaged or dead. In this case, you would have to get a replacement from either online or through your carrier. See our battery replacement guide for instructions.

I cannot hear my ringtones or my music

Test the volume is working by pressing the buttons on the side of the phone. For further investigation enter the apps tab, go to settings, then to sound, and then to volume. Adjust volume settings to see if it affects the volume.

Make sure that the Bluetooth on the phone is turned off. Select the apps tab and then continue to the phone’s settings. From the settings enter the wireless and networks tab and then select the Bluetooth tab. Once in the Bluetooth setting make sure that the arrow next to enable is missing. This signifies that the Bluetooth is turned off.

Reset the phone by turning off the phone by using the power button. After the phone is completely turned off, turn the power back on.

There may be something wrong with the electronics inside.

I cannot take any photos or snapchats with my phone

Make sure that there are no obstructions on the camera lenses that include: lens covers, fingerprints, dirt, obstructing phone cases, fingers, and hair. To clean lenses use a microfiber cloth.

At the home screen go to apps and make sure that the camera app is updated to its latest version.

If the phone’s memory is full it will not be able to take photos. Go to phone storage in the settings and manage the systems use of memory.

Lastly reset the phone by turning off the phone by using the power button. After the phone is completely turned off, turn the power back on.

When taking pictures tap the screen to try and bring whatever you are trying to take a picture of in focus. If the camera does not focus, you may need to follow our Camera Replacement Guide and replace your camera lens.

My phone is could not connect to my network

It is always good practice to reset your phone when it comes to software glitches, as quite often a rest will solve the error. Also, make sure that you have coverage. If you are in a dead zone or you are not on a phone plan, network issues are common.

You may have to perform a factory data reset (NOTE: This will erase all of your apps, media, and system data). To do this, tap the apps tab. From there, tap settings and then tap privacy. From the personal data section, tap Factory Data Reset. Then, tap OK. Tap Reset Phone, then finally Erase All. This will completely wipe system memory.

You may have to remove the SIM card to solve this error. Make sure the device is powered off before proceeding. Follow our SIM Card Removal/Installation guide to safely do this. Afterwards, turn your phone back on.