Cisco Meraki MC74-HW Troubleshooting

A reason the device may not turn on could be because it is not connected to an adequate power supply. Check the device and make sure it is plugged in to an outlet nearby.

If your device is plugged in and the device doesn’t power on, your adapter might be faulty. If the adapter is faulty, consider purchasing a replacement adapter for the device.

The caller has trouble hearing you/you hearing them.

Check the device’s connection to the internet. If it is connected and glitchy, try moving the device closer to a router so that it can have a secure connection and input/output audio at peak performance. This should limit any glitching/ cutoffs in the transmitted audio.

If the device is emitting low speaker volumes, check if any dust or debris got into the speaker vent and are blocking sounds from leaving the device. If nothing is blocking the sound from coming out of the device, you might have a faulty speaker.

If your outgoing caller has difficulty hearing you, the device’s microphone may be faulty. To bypass this, make sure there is nothing blocking the device’s microphone and that you are talking close to the microphone so that it may pick up your voice. If the caller still has trouble hearing you, your microphone may be faulty and needs to be replaced.

The device screen is frozen and/or dark.

Ensure that your device’s power cord is firmly plugged into the device and plugged into a working electrical receptacle.

Check to see if there is anything on the screen because the display may be very dark. In order to fix this, try to navigate to device settings, brightness, and then raise the brightness to a comfortable level.

If the screen displays either the same image or nothing at all and does not respond to any commands, try resetting the device with a button located on the bottom of the device or unplugging the device and restarting it.

The device is having trouble properly connecting to the internet.

Make sure that the Ethernet cord is plugged into the appropriate router. If the device still doesn’t get any internet connection the Ethernet may be at fault and should be replaced.

Check to see if the router is working properly using other devices. If you are not receiving an adequate connection your router may be at fault. Try resetting your Wi-Fi router to reboot the connection. If the connection is still weak, contact your service provider to check your systems.