Wiki réalisé avec l'aide d'étudiants
Une formidable équipe d’étudiants de notre programme éducatif a créé ce wiki.
Device Won’t Power On
The device does not respond when the power button is pressed.
Faulty Power Cord Connection
Make sure the device is connected to a working power outlet. Test the outlet with other electronic devices, and see if it works fine with them. If the power outlet is working properly, there might be other problems with the printer.
Faulty Power Button
Check that the power button clicks when you press it because the button might be stuck. If this is the case, you will need to clean the power button from the inside. You can refer the Power Button Replacement guide for instructions on accessing the button.
If the above solution does not get the power button to work, there is a possibility that the power button will need to be replaced. Refer to the Power Button Replacement guide if needed.
Printing Stops in the Middle of Print Job
The device starts a print job, but does not finish it.
Paper Jam
The printer may show an error message if there is a paper jam. If the message occurs, remove all of the paper from the paper tray. Slowly remove the jammed paper to avoid tearing and make sure no pieces are left behind.
If the paper jam is internal, make sure to turn off the printer by unplugging the power cord. Then, lift the scanner glass door to reveal the ink cartridges and the inner paper jam. To avoid tearing, make sure to use both hands to remove the jammed paper.
Loss of Power
If the printer loses power while printing, check that the power cord is properly inserted into the printer and the power outlet.
Device Only Prints Blank Pages
The printed pages do not have anything on them.
Faulty Ink Cartridges
The following can be related to printing problems:
Low or Empty Ink Cartridge(s)
- To make sure there is ink in the printer, press the ink icon (looks like a water droplet) on the control panel (on the touchscreen) to show the estimated ink levels. If the black or tri-color cartridge is low, refer to this YouTube video to replace the low or empty cartridge(s). If the problem continues, move on to the next possible cause.
Wrong Ink Cartridge Brand
- If you are not using genuine HP ink cartridges, the printer can encounter a compatibility problem with the cartridge(s). Replace the cartridges with HP cartridges to see if the problem continues. For instructions on replacing ink cartridges, refer to this YouTube video.
Clogged Ink Cartridge
- If you are using HP ink cartridges and the ink levels are not low, then there may be some dry ink on the ink outlet on the cartridge. Ink can dry up and clog the ink cartridge outlet if the printer is not used at least once a week. This can also happen if the printer is not turned off when it is not being used.
- The clogged cartridge can cause the printed page to show missing color(s) or nothing at all. For instructions on removing dry ink found on the outlet of the ink cartridge, refer to this website.
Wireless Printing Not Working
The printer won’t print a wireless print job.
Soft Reset is Due
If the printer will not print a wireless print job, performing a soft reset (restarting all devices) may resolve the issue. Unplug your printer, Wi-Fi modem, and Wi-Fi router. Wait 20 seconds and then plug everything back in. Allow all devices to turn on. You may need to press the power button located on the left-hand side of the printer to turn it on. Wait for all lights on the router and modem to turn on before trying to reconnect to the internet.
Printer is Not Connected to the Internet
To connect to the internet, follow these steps:
- Turn the printer on.
- On the screen, tap the Wi-Fi symbol (looks like a stick with two half circles coming out from the left and right sides).
- Tap the settings icon (looks like a gear or flower).
- Tap “Wireless Setup Wizard”.
- Follow the instructions on the screen to finish setting up the Wi-Fi.
Wireless Connection is Not Working
Make sure that both your Wi-Fi modem and router are connected and running. To verify that the Wi-Fi is working, test your internet connection on another device. If your Wi-Fi modem or router do not have lights on them, unplug them both and plug them back into the power outlet after waiting 20 seconds. If the modem and/or router do not turn back on, check to see if the power outlets are functioning by plugging in another device. To test the Wi-Fi connection, follow these steps:
- Turn the printer on.
- On the screen, tap the Wi-Fi symbol (looks like a stick with two half circles coming out from the left and right sides).
- Tap the settings icon (looks like a gear or flower).
- Tap “Print Reports”.
- Tap “Wireless Test Report”.
The Printer’s Wi-Fi is Off
Your printer may have its Wi-Fi capability turned off. To turn this function on, first make sure that the printer is powered on. After the printer is turned on, tap the Wi-Fi symbol on the touchscreen (looks like a stick with two half circles coming out from the left and right sides), tap the settings icon (looks like a gear or flower), then tap “Wireless” to turn the Wi-Fi capability on.
- Note: If the printer is not yet connected to a Wi-Fi network, turning the Wi-Fi capability on will launch the “Wireless Setup Wizard.” If you need to connect to the Wi-Fi, follow the instructions on the screen after launching the Wireless Setup Wizard.
Printer Driver or Firmware is Outdated
The printer driver and firmware may need to be updated. For this printer, updates can be found on the HP website. Make sure to select the correct operating system and version in the drop-down menus to download updates. You will see the sections “Driver” and “Firmware.” Click on the plus sign on the right of each section to expand the options and then click the blue “Download” button on each section to update your printer. After downloading the files, launch the installer and follow the instructions. You may have to restart your computer, as well as your printer, so make sure to save any files you are currently working on.
Unresponsive Touchscreen
The printer’s touchscreen is not responding.
Cracked or Shattered Screen
If your screen is cracked or shattered, it may not respond as expected. For instructions on replacing the printer’s touchscreen, refer to the Touchscreen Replacement Guide.
Frozen Screen
If the screen is frozen, try restarting the printer. You may also want to restart the printer if the screen stays black or has horizontal lines. To restart the printer, unplug the printer from the power outlet, wait 20 seconds, then reconnect the plug to see if the screen turns on. If the screen does not respond after restarting the printer, the screen may need to be replaced. You can follow the Touchscreen Replacement Guide for instructions on replacing the touchscreen.
Outdated Firmware
It is possible that the firmware needs to be updated. For this printer, updates can be found on this HP website. Select the correct operating system and version in the drop-down menus to download updates.
Équipe
Cal Poly, Team S19-G6, Livingston Winter 2018 Membre de l'équipe Cal Poly, Team S19-G6, Livingston Winter 2018
CPSU-LIVINGSTON-W18S19G6
3 membres
10 tutoriels rédigés
67 commentaires
When making a copy it acts like it is scanning which takes forever. Most printers making copies is a quick activity. Is this normal on a 4650?
Bill Pepito - Réponse
Getting an error code that HP claims doesn’t exist. Well, there it is on the screen!
Code is:
OXB97BBEF0
Would like to find out what it means.
Casey Daniels - Réponse
4650 only prints the test page. Test page appears faded and indistinct. Prints blank pages when trying to print anything else.
Sam Wood - Réponse
blank pages when i try to print
Bob Turner -
My print has a error code OXBAF_13430
Montel - Réponse
My HP office jet4650 has a ERROR code OXBAF_13430 Help please.
Montel - Réponse
the cartridge latch came off. How do I put it back in?
Menachem Shoham - Réponse
although i changed all the ink and replace with original hp ink /it keep saying the cartrige is damaged/red and blue would read as full and then yellow would have and x/and if i change the yellow again blue would have and x and yellow and red would read as full and the black would read as x
and the blue light keeps blinking/do not know what next t do
errol.bailey14 -
I keep getting error code 345 on my hp 4650
gale80700 - Réponse
I keep geting error code 345 on my hp 4650
gale80700 - Réponse
My HP office jet 4650 belonged to my sister who passed away.
Just turned it and got an error message: Cartridge cannot be used until printer is enrolled in HP instant ink.
sclara19 - Réponse
I cannot retrieve my original sheet of 3x6 that I fed into the incorrect opening. Please help me find it.
eugenie.dean - Réponse
Printer is sending a message the the document feeder is dirty
Barbara Bouzan - Réponse
how do you clean the document feeder
Barbara Bouzan - Réponse
My printer won’t go into the COPY mode.
Henry Meyer - Réponse
We have 2 laptops using the same printer (HP Officejet 4650 - wireless).
This has worked fine for years.
All of a sudden, we can’t print from one of them (DELL Latitude, using Windows 7 Professional).
When we select the PRINT command on a document the “Printer” window tells us that the printer is “Offline”.
I can’t figure out how to get it back to the “Ready” status.
PLEASE HELP !
John Scarborough - Réponse
I changed the black cartridge on my HP OfficeJet 4650. The printer printed the alignment sheet. I placed it correctly on the glass. The message came back alignment sheet not correctly placed. I did the routine four times, same result. Should I re-install the printer?
Dan O’Donnell
Dan O'Donnell - Réponse
I keep getting an error to take out the print cartridge and reinsert. I even bought a new cartridge - still doing it.
Deborah McJunkin - Réponse
My HP OfficeJet 4650 Printer keep telling me to remove and reinstall the ink cartridge when I try to print. Although I have done this several times and even use a different ink cartridge I am getting the same error message and is unable to print.
Billivan
billivan johnson - Réponse
Hello! Did you ever get an answer to your question? My printer is doing the same thing!
Shelly Livingston -
What does error code OXB9085572 or OXB90B5572 mean? Keeps appearing every few days.
p kuczkow - Réponse
My printer starts to print documents more than 2 inches down from the top of the paper, resulting in the bottom of the document being cut off
danademand - Réponse
Straight out the box. Paper jam but there is no paper. I remove ALL paper and instead of NO PAPER message it still shows paper jam. The printer doesn’t feed paper at all. Ive cleaned rollers, reset the printer multiple times, and even assisted paper feeding. with assisted paper feeding the paper goes all the way through nonstop and no jamming or catching. I am at a complete loss. Only thing I can think is a misaligned sensor or something. Please HELP!
Jessie Lee - Réponse
My oj 4650 is printing black smears any suggestions
susie.mcdowell - Réponse
White lines run horizontally through the print and graphics of what I’m attempting to print.
Henry Meyer - Réponse
My 4650 printer works without pressing “Print”. It just starts by itself.
Lucille Stone - Réponse
My 4650 printer starts printing without pressing “Print”. It just starts by itself even if I cancel the print job.
Lucille Stone - Réponse
Tried install with Windows 10. Only prints 1-2 pages of symbols & strange characters, even when trying to copy. Have downloaded & installed new drivers from hp website. Same results. Has also been installed on apple laptop with similar results.
Appaloosa Trading - Réponse
I have same problem: please help fix this issue
Beverly Sollars -
Won’t print/copy nothing. Ink levels are good. Not clogged. Acts likes it printing/copying but nothing comes out on the paper
Kimmunity - Réponse
When I use document feeder to make a copy, the copy has a black line running down the middle of the copy. Why is this?
Ron Crowley-Koch - Réponse
my printer is only printing in black. I see color on something I want to print and it only prints in black. How do I get the printer to print in color for some of my work?
Kathleen Rogers - Réponse
After setting the printer to print at 50%, how do I start the printing? If I go back to the home screen and select “start” it reverts back to 100%. If I don’t go back to the home screen, it just sits there and does nothing.
bleebadgett - Réponse
service station stalled
charles.nokohoo - Réponse
just purchased new color cartridge and my printer is not printing in color
Bruce Trojanowski - Réponse
Hi all my 4650 printer has the following problems, copying takes forever (as if scanning) and when printing it'll stop midway through print job and print a thick line. I have restored factory settings to default and performed a reset. Using hp ink. The printer prints OK when printing diagnostic reports.
billy-adam - Réponse
Keep getting “Ink cartridges problem, remove & reinstate”
Patricia Jennings - Réponse
Nd help ASAP got HP Off Jet 4650 Error Msg OX0005FBB6 Lib-MathC
nowfaithis - Réponse
Me too! When that error was on the screen the printer was totally un-responsive. I had to pull the power cord but now when I plug it back in it won't start. Printer is totally dead!!!
Schultzter -
My wireless still won't print after soft reset. Is there anything else I can do?
Sheri MCcoy - Réponse
Hp 4655 ink printhead frozen with Error code message 0x61000072
Mary Ann - Réponse
My printer is not printing after a full reset of all connected devices, what else can I do?
Debra - Réponse
Printing from my iPhone, but not printing from my MacBook Air. Both connected to my wireless
Steven Lawry - Réponse
This HP printer is a piece of junk. I have spent over $200 in replacement ink. It prints one page black and the rest in RED. I have disconnected the printer three times and replaced the ink cartridges and get the same results. All I need is to copy, print, & fax. I don’t need a printer that needs updates! What a waste of time & money. I will not buy another HP product! Barbara Schell
gemsjim - Réponse
After installing a new black cartridge, I continue to get “remove and reinstall the indicated ink cartridge, making sure it is correctly installed” I have done this several times along with running the “clean cartridge” mode. !Of course, the printer will not print Help!
Shelly Livingston - Réponse
mu HP printer jet 4650 is printing with very small letters.
Maria Salas - Réponse
error code 0XB87B32E4
Beulah McCray - Réponse
How do you clean the self feeder rollers?
Maria Berke - Réponse
AFter I installed Windows 10 and Office 2019 and Adobe Pro on my Dell computer [having wiped the drive clean], my formerly functioning HP 4655 [wireless] no longer seems to print any word or adobe files from my computer. Constant error message of PAPER JAM. Tho none. Tho it will print .jpg pictures, a wordpad file. Won’t print anything from the web either.
Tried updating printer drivers, and at least one time it said none available for Hp 4655
Is this HP trying to force me to buy a new printer by not updating the drivers for 2021 software?
Carol Mukhopadhyay - Réponse
I have the same problem. Will print alignment page just fine. Prints color ok. But to print a letter no way. I put in fresh cartridge. NO office inkjet 4650 is junk. Undependable. I cleaned everything. Why it will print some things and not other really upsets me.
Pamela Deary - Réponse
I get a black ribbon of ink down the right side of the page.
Robert Hicks - Réponse
My wireless devices are connected to the printer but printer is not responding
shannon anderson - Réponse
Printer sounds as though it’s printing but sheet comes out blank.
vmarlene - Réponse
Top part of page is off - printing starts too soon
Don Hawker - Réponse
when trying to fax a document from glass using a stored fax number, a voice message says that i cannot fax to an oversea phone number?
jkv1235 - Réponse
HP office jet 4652, tried from 3 different computers, will only print every other line. Any ideas??? I have unplugged, rebooted, and reset router, computers, and printer.
Cheryl Clark - Réponse
paper jam error message but no paper jam printer will not work, have tried resetting but still shows paper jam. could it be a switch or sensor
misaligned
shirley tokai - Réponse
My printer keeps coming up with scanner is not working
Patricia Boren - Réponse
Does this printer have a USB port.? I can't find one
Glen Walker - Réponse
Prints perfectly but, suddenly, unable to scan, states"An error occurred while acquiring the image" Can anyone help, please?
John Waldock - Réponse
Ink door will not open?
shirleyhatfield - Réponse
My printer won’t power on. If I unplug the power cord from the back, the screen flashes on for a second when the power cord is barely touching the contacts.
pkdr34 - Réponse
Got error message 0X011A17FF several times after getting several screen messages that I was improperly turning off printer?? Now it won't even power on from a working outlet. Only used lightly last 3 to 4 years. A very fickle piece of equipment.
John Plexico - Réponse
I had the Libmath C error, not sure of the number, but same thing now - it won't even power on anymore!
Schultzter -
Scanner inop
lawrence welage - Réponse
Carol Wilson - Réponse
error code hpdoecd
Bill Montanus - Réponse