HP Pavilion dv6-2155dx Troubleshooting

Computer is not responding to the CD/DVD that was inserted in the optical drive

Clean the disk under running water or with rubbing alcohol. Use soft fabric(i.e. eye-glass cleaner) and gently rub the dirt, smudge off of the disk. Also check for scratches on the back. If the disk is heavily scratched, the optical drive will not detect.

Auto-play might be disable. Go to "File explorer => This PC => D: drive" and see if the D: drive is detecting the CD/DVD. if so double click to play.

If the Optical drive is not working regardless of what is inserted or what ever software updates you have done, replace the Optical drive here: this guide

The sound coming through the headphones while plugged into the earphone jack is distorted, crackly or there is no sound

If the connection between the jack and the headphones is loose causing it not to work, replace the ear phone jack here: this guide

If the ear phone jack is not working regardless of what is inserted, replace the ear phone jack here: this guide

If the ear phone jack has something blocking a full connection with what is inserted, try to carefully remove the blockage.

Some or all keys will not work, get stuck or are missing.

If the entire keyboard is not responding, replace the entire keyboard here.

If an individual key or the entire keyboard is not responding, replace the entire keyboard here: this guide

If keys seem to be sticky or won’t push down all of the way, the keyboard may be dirty and or have something underneath the key. Clean the keyboard first but you may need to remove the key and make sure nothing is stuck underneath it.

USB ports are not recognizing any USB device when inserted into the port. This could be from quickly and repeatedly inserting and removing a USB device and doing so without disconnecting the device through your computer controls first. Also you can prevent this from happening in the future by “Safely removing” the USB from the port instead of pulling it out.

The USB port may have some “play” in it from constant use meaning, it wiggles around inside the computer and therefore may not be allowing a strong connection to the computer.

There is something physically broken with the USB port: the USB port is bent inside, not allowing a device to be inserted or something is lodged inside of the USB port. If this is the case, you will need to access the USB port inside your laptop to either clean it or replace it.

If nothing physically seems wrong or broken with your USB port, it may be a software issue. First, go to your device manager to see if you have any hardware changes/updates. If so, do so and then restart your computer. Second, you may need to disable and then re-enable the USB controller.

Computer does not let you log on and brings you to an error message.

Your computer does not load the operating system and instead shows an error screen or error message.

If you’re experiencing a slowed down computer, frequent screen freezing or finding your files corrupted; you may have a faulty hard drive. If this is the case, you may need to replace your hard drive.

If you have a lot of music, pictures, videos and other various types of files saved on your laptop, you may be running out of space and will need to backup your files to be able to free up space on your hard drive.