The camera will not turn on.

If the camera does not turn on, the most likely cause is that you have a dead battery. Try replacing your batteries to see if this is the cause.

If the power switch is stuck in place, or has no effect when it is turned on, then it may require replacement.

If the above steps dont fix the problem, replace the circuit board.

The camera turns on, but it won't take pictures.

If the capture button is stuck, loose, visibly cracked, or has no effect, try replacing it.

If the above step doesn't fix the problem, replace the circuit board.

The camera won't record any sound.

If your video clips have no sound, try replacing the microphone.

If the above step doesn't fix the problem, replace the circuit board.

The image seen through the viewer is unclear.

The viewer may be cracked or scratched, which would cause a blurry image to be seen through it. Replace the viewer to fix this problem.

The case is cracked or completely broken.

If the case has been dropped or impacted, it may be cracked. If this is the true, replace the case.

The pictures taken are unclear.

Poor quality photos could be a result of a dirty lens. To clean the lens, apply lens cleaner to the lens and use a soft cloth to polish the lens.

A poor quality photo could also be caused by motion of the camera while the photo was taken.

Hold still while taking pictures, excessive movement may cause objects to appear blurred.

If the previous steps are not the solution, your lens may be cracked or broken. To fix this, replace the lens.

After plugging the camera into the computer, the photos won't transfer to the computer.

Follow the link to download the appropriate drivers. These drivers allow for proper function of the device.

The webcam function on the camera will not work.

Follow the link to download the appropriate drivers. These drivers allow for proper function of the device.

Photos seemingly disappear from the camera's memory

Upload photos before powering the camera off. Upon powering off, the camera's internal memory will erase. To make sure that no photos are lost, they must be uploaded before the camera is turned off or dies.

To return to device page:

Device Page

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