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Brewer Not Turning On
Brewer is unresponsive and will not turn on.
Outlet Not Working
First make sure the power button has been turned on. If so, make sure the brewer is plugged securely into an independent outlet. If still unresponsive, reset the building circuit breaker and try again.
Damaged Power Cord
Check to see if the power cord is frayed or damaged in any way. Also make sure the prongs are not bent or broken. If this is the case, a replacement power cord is needed.
Brewer Not Brewing
Brewer is turning on but unable to brew
Check to see if the K-Cup is inserted correctly into the Pack Holder with the Handle pressed all the way down and secure. If the LCD Screen displays "READY TO BREW," press one of the three cup size buttons. If the LCD Screen displays "ADD WATER," make sure the Water Reservoir has sufficient water but does not exceed the MAX FILL line, and that it is seated properly. If problem persists, the Exit Needle may be clogged and need maintenance.
Brewing a Partial Cup
If the Water Reservoir has been removed during brewing, replace the reservoir and run a cleansing brew without a K-Cup Pack. Clean Pack Holder under running water if necessary. If problem persists, refer to Exit Needle cleaning guide.
Coffee Not Hot Enough
Brewer is functioning normally but coffee is not hot enough
Heating Mechanism Shut Off
When the water pump is not functioning properly, it signals the water heating mechanism to shut off to prevent the coffeemaker from overheating. This results in coffee lower than the desired temperature.
Inefficient Water Pump
If the water pump is not functioning at maximum efficiency, cleaning the pump with a vinegar solution might be necessary. Refer to the Water Pump Descale Guide.
Broken Water Pump
If the water pump is not functioning, you need to replace the water pump. Please refer to the Water Pump Replacement Guide.
Water Leakage Throughout Device
Water is spilling from bottom of device.
Damaged Water Reservoir
Check the Water Reservoir for any fractures or cracks. If reservoir is damaged, a replacement Water Reservoir is needed.
Damaged Water Reservoir Filter
If the Water Reservoir is undamaged but still leaking water, the Water Reservoir Filter might be cracked, or the waterproof seal is broken. If this is the case, refer to the Water Reservoir Filter Replacement
LCD Screen is Unresponsive or Presents "PRIME" Message
LCD Screen is dark or does not respond to buttons pressed
Unresponsive Power Button
If your Keurig B60's LCD Screen is unresponsive or is frozen, unplug the device and plug it back into a working outlet.
Rebooting with "Prime" Message while reservoir light flashes
Make sure the Water Reservoir is undamaged and sufficiently filled with water. If problem persists, thoroughly clean the Water Reservoir and ensure it is seated properly in its base.