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Earphone falls out of the device
Movement of the device causes the earphone to fall out.
Obstruction in the earphone cavity
Clean/wipe the surface between the earphone and the magnet inside the device.
If the earphone still will not stay in place, the magnet inside the device may need to be replaced.
Device is not functioning
Frayed or worn out wires causes the device to not function properly.
Break in one of the connecting wires
Strip the material covering the wire off, and use wire splicing techniques to merge the break in the wire segment.
Device is not charging
Battery light is violet or red after device has charged for two hours or more.
"If not able to charge, change the power source of the charger/power cord."
Charger is not working
Inspect the charger for obvious signs of malfunction such as burned or frayed wire.
Charger Port is not working
If the charger seems to be in working order, use a pin or small screwdriver to locate the lead inside the charger port. If it is bent, attempt to bend it back to its normal state.