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Unresponsive Touch Screen
The LeapPad screen will not respond or has a very slow response to touch.
Dirty Screen
Clean screen using a microfiber cloth. Gently remove any dirt, crumbs or anything that could be lodged between the screen and the plastic cover of the device.
Cracked or Damaged Screen
A cracked or damaged screen will likely need to be replaced. Instructions for screen replacement can be found at LeapFrog LeapPad Ultimate Screen Replacement. To prevent this from happening, avoid using any objects on the screen other than designated tools or fingers.
Faulty Connections
If there are no visible signs of damage to the LeapFrog LeapPad Ultimate, the screen may be disconnected from the motherboard. To repair this, you will need to reconnect any loose cables that have been disconnected from the motherboard. For instructions on accessing the screen and motherboard, please visit LeapFrog LeapPad Ultimate Screen Replacement.
Speaker Not Working
The LeapPad is not making any sound or is making distorted noises.
Distorted Sound
You can replace it with a new speaker. To prevent this, avoid getting things into the speaker and overusing it.
Battery Not Charging or Holding a Charge
The LeapPads battery is not charging or is malfunctioning.
Faulty Power Adapter
If the battery isn't charging, one issue may be a faulty power adapter. Plug the adapter into an active power outlet and use a different device to ensure the adapter works.
Battery Exhausted
To rectify these issues replace the battery. This problem can occur due to age of the product or general mishandling. It can be prevented with careful handling and by not overheating the battery by overusing the LeapPad.
12 commentaires
I'm trying to create a new account on LeapPad platinum and I'm entering my email address and it's telling me that it's incorrect which it's not it's the correct email what do I do from here
kolafiore1993 - Réponse
I am trying to create a new account on my LeapPad Platinum I'm entering my email address but it's telling me my email address is incorrect how do I fix this problem
kolafiore1993 - Réponse
My leappad turns on fine and then a picture of a broken screen comes on. Anyone know a fix there is no damage to it
Derek Atack - Réponse
My leapfrog ultimate turns on and cannot do nothing. It has a blank black screen and sounds still work but I can do nothing the color is out. Its completely black. How can get the picture back on my screen?
bethanyefird - Réponse
Hi, I stumbled upon this same problem with my leapfrog ultimate. What I found was that the backlight had gone out, try to point a flash light or any bright light on the screen and you’ll see it display. Now, I just don’t know how to fix it.:(
Eric Godinez -