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Air Not Blowing Cold

The device is not cooling the area around it.

Air filter needs cleaning

Check the filter to see if it needs to be changed due to issues with cleanliness and it gets damaged if it is not clean. After taking apart the housing, if you see that the filter is dirty then check the manual for instructions to clean the filter. If it still doesn't work, replace the filter.

Circuits might be overloaded

If too much electricity is going through a circuit, it can prevent the flow of electricity. To prevent this from happening try moving some devices to a different power source and unplug devices are energy-draining.

Light Not Turning On

Light indicators are not responding.

Power cord may be damaged

If you see that the LEDs on the panel are not functioning properly, there might be a few reasons as to why this is happening. Check if it is plugged properly or if it is damaged.

Device is not plugged in

Check the power cord if it is plugged in or not. If it is plugged in and still does not turn on, check if the led lights have fused or if they are malfunctioning and replace them if necessary.

Bad Smelling Air

An odor is noticed when the device is in use.

Dirty filter

The most likely reason for an odor to be caused is an air filter that needs to be replaced, which can easily be replaced if needed. An air purifier usually smells because of a saturated carbon filter, faulty UV light or mold growths. Ozone production or broken wiring can also create a noticeable smell. You can use the filter repair guide to fix this issue.

Fault in electrical components

It is possible that the electrical components inside the device overheated. If the filter has already been changed and it continues to smell bad, it could be an electrical component that has overheated or an insulation wire which is burning. If an electrical component is no longer working, then you can use the online guides available on iFixit to replace or fix a particular component you are facing an issue with.

Unable To Connect To App

Unable to control the device from the app.

Network connectivity issues

Firstly be sure that you are connected to a 2.4GHz WIFI network. Also be in a good distance from the router within 150 feet is advisable. If it still doesn’t work, reset your air purifier’s WIFI. If it still doesn’t work then press and hold the WIFI button for approximately 10 seconds until the WIFI indicator light blinks rapidly.

App/Phone update required

If the app is not working try to update the app as sometimes an outdated version will stop you from using the device. Also be sure that your phone is up to date because it may not let you into the app.

Device Not Turning On

Device is unable to operate.

Damaged cord

First, be sure to check that the cable is plugged in and that the electrical outlet is working. Then look at the cord itself to see if there is any visible damage, and if it is still not working try to reattach the back cover as the filter may block the door from closing and it will cause problems if not put on correctly.

Filters may be clogged

Another reason for your device not working could be clogged filters which is a common issue. Insufficient airflow, overheating, and a defective motor are all reasons for the device not to work.

Defective motor

There might be a defective motor in the device which causes the device to not turn on. This occurs because of wear and tear over time. You can replace the motor by following a wide variety of guides online.

Improper and irregular maintenance

The device might also not be turning on because of improper and irregular maintenance.

Joshua Lopez

Membre depuis le 09/12/23

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2 commentaires

I am here because I could not find a motor repair manual. Please include details on how to access, repair the motor

notgiven - Réponse

My device is not working since I cleaned the base unit with hot tap water. I only had it for about 3 weeks. Pls give me some advice.

PHILIP ING - Réponse

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