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If your keyboard’s Bluetooth isn’t connecting to the device, follow this troubleshooting guide.
Incompatible Device
Make sure you are using a compatible device. Older devices use a previous version of Bluetooth and are not compatible with the most recent version. Computers with this older version cannot connect to devices that use newer Bluetooth.
Here is a list of devices that are supported:
- Apple iPad or iPhone: iOS 5 or later
- Android tablet or smartphone: Android 3.2 or later
- PC: Windows 8 or later
- Mac: Mac OS 10.11 or later
- Chrome OS
Incorrect Bluetooth Settings
Ensure the device you are trying to type on is connected to the keyboard. Follow this checklist to connect:
- Make sure both devices are ON and charged
- Navigate to your device’s Bluetooth settings
- Press and hold either the “pc” or “i” button on the keyboard until the light blinks rapidly.
- In your device’s Bluetooth menu, locate the device named Logitech K480 or something similar. If you cannot see the keyboard, try pressing the other connection button.
- You may need to turn Bluetooth off and on again on either device for it to show up.
Keyboard Reset Necessary
Additionally, you can try resetting the keyword using the following steps:
- Turn the keyboard on and off again
- Press the following keys: ESC +O, ESC + O, ESC + B. The Easy Switch lights will then blink continuously.
- Turn it off and on again
- The Easy Switch light will blink continuously again. Try pairing it again.
Dial is Set to the Wrong Device
Just turn the dial to switch typing between 3 connected Bluetooth wireless devices.
Other Potential Issues
If none of the solutions listed above work, one of the following may be the solution instead.
- Make sure the device and keyboard are in close proximity to each other.
- Move away from other wireless signals or metal
- Wireless devices include: microwave, cordless phone, baby monitor, wireless speaker, WiFi router
- Computer power supplies
- Metal or metal wiring in the wall
- Check the batteries. If they are new, try removing them and inserting them again. Otherwise, refer to our battery replacement guide [here].
- Check that your operating system is up to date
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