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Nest Cam is will not connect online
If the camera has a blue light circling then the camera is not online
Too far from source
Try moving the camera closer to the wifi source or the router
Bad wifi connection
Check if your home wifi is working and is stable
Router
Check if your home router is working, try restarting the router
Restart
Try to restart your nest cam
Nest cam video is not playing
The video will not show up on the app
Old version of the app
Make sure the google nest app is updated to the latest version
Restart
If the app the previous solution did not work then try restarting the camera
Nest cam will not turn on
Faulty power cord
The power cord to the nest cam may not be plugged in or could be broken
Faulty outlet
Check if the outlet that the power cord is plugged into is working
Needs to restart
Unplug the nest cam for 10 seconds and plug it back in
Nest Cam is Overheating
Nest cam gets physically hot and shuts off
Bad Location
Nest cams are designed to be installed inside, if installing outside keep out of light and unvented locations
Running Too Long
Unplug the nest cam for a couple minutes occasionally to ensure the nest cam does not overheat
Night Vision won’t turn on
Nest cam’s night vision mode does not activate with lighting conditions, or has a purple/pink/blue hue when turning on
Night Vision set to “Auto” mode
Open the home app and tap the camera you want. Select “video”. Under “Night Vision”, select from “Always on”, “Auto” or “Off”
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