Nook Simple Touch with GlowLight Troubleshooting

The screen of your Nook may become unresponsive to touch and/or button commands for a variety of reasons.

The Nook screen may become frozen if it is too dirty. To fix this issue:

• Step 1: Dust the screen and make sure there is nothing on the screen that may cause interference.
• Step 2: Carefully slide a piece of paper against the screen and where it meets the side of the Nook and also try blowing against these edges to get rid of any dirt on the sides of the screen

If the screen of your Nook is still frozen, it is likely that the device has been in use for a long period of time and needs to be force restarted. To force restart your Nook:

• Step 1: Press the power button, hold it down for 20 seconds, and then release it. That turns off the Nook.
• Step 2: Wait a minute and press the power button for 2 seconds. That turns it back on again.

A Nook may become unresponsive if its charge has gotten too low

• Step 1: Charge the device via a wall outlet using the USB cable and AC adapter for several hours. You could also try plugging the Nook into a computer via the USB cable.
• Step 2: Once the device is fully charged, try turning it on normally. If this doesn’t work, press and hold the power button and the NOOK button for 20 seconds. 
  

If the Nook is not responding to button commands, it may not be able to force restart in the way previously described. In this case, let the Nook sit until the battery completely drains. Once the battery has completely drained, it should power off and the screen should go blank. Then, charge the device via the USB cable and the AC cord for several hours. Then turn on the Nook normally. 

If the Nook is still unresponsive, you may need to replace the screen.

If the nook battery dies faster than normal there could be a few reasons

To turn down brightness:

• Step 1 : Click on the quicknav bar
• Step 2: Select glowlight tab
• Step 3 : Turn brightness down

This should help extend the battery life. If it continues to die quickly there may be another issue.

To change the battery:

• Step 1: Remove the back cover of the nook
• Step 2: Disconnect the battery from the center of the device
• Step 3: Replace the battery

Link to replacement battery

https://a.co/d/h4oLJ03

Link to our replacement guide:

Nook Simple Touch with GlowLight Battery Replacement

Tips to prolong battery life:

• Don’t use while plugged into the charger
• Don’t overcharge (leave on the charge for very extended periods of time)

Try as you might the NOOK Simple Touch with GlowLight won’t charge when plugged in.

You should check if the problem is with your NOOK Simple touch first, try using a new charging cable, or plug the charger into different outlets.

If changing the charging cord or outlet doesn’t help, something could be blocking the charging port, or it might be damaged. You can try to clean the port carefully, preferably with compressed air. But if the port is damaged it’ll need to be replaced.

To clean the charging port use a can of compressed air:

• Hold the can upright but not too close to the port
• Apply a few short blasts of air and allow any particles inside the port to fall out

A guide for replacing the charging port can be found here.

Old or faulty batteries can prevent charging. Try having the battery replaced with a new one if all else fails.

A link for a replacement kit can be found here: https://a.co/d/h4oLJ03 and a guide for the replacement here: Nook Simple Touch with GlowLight Battery Replacement

Black horizontal lines appear on the NOOK Simple Touch with Glowlight display.

First, try restarting your NOOK:

• Step 1: Press the power button, hold it down for 20 seconds, and then release it. That turns off the NOOK
• Step 2: Wait a minute and press the power button for 2 seconds. That turns it back on again

If you restarted the device and the black lines are still present, you may need to replace the screen.

No matter what you do, the NOOK Simple Touch with GlowLight will not power on.

• Step 1: Hold the nook button and the power button at the same time for 20 seconds. This should restart the nook. If this does not work move on to step 2.
• Step 2: Wait a minute and press the power button for 2 seconds. That turns it back on again.

• Step 1: If restarting your Nook did not work. Try charging your nook. If your Nook turns on only when it is plugged in it could be a faulty battery see (Old/Faulty Battery Above) for further directions.

• Step 1: If your Nook still will not turn on see the directions under the “nook wont charge”, above. Your nook could have a faulty cable or charging port, preventing it from receiving a charge.