Pacific Image Electronics CS3600 Troubleshooting

The scanner will not respond to being turned on, or show any signs of powering up when being charged.

Ensure that the charger is securely plugged into the scanner and plugged into a viable source of electricity. If the blue charging light does not come on. The charger is faulty. Consider buying a new charger.

After replacing the charger, if the scanner still shows no response and refuses to power on, the battery might be faulty. Replace the battery using this guide.

''You scanned your film or slide and the image isn’t as sharp as you’d like, your image is blurry.”

Remove the original film or slide from the scanner. Hold the original film or slide up to a computer display and compare the quality. If they are of identical quality then the issue is the quality of the original film or slide. Scan only high quality original film or slides.

Turn off the device using the power switch on the bottom. Try inserting a q-tip or cotton ball to remove any particles that may be obstructing your view. If that does not work, try reviewing this link to better clean the inside of the scanner.

If resolution of image is still blurry, the glass itself might need replacing. Replace the scanner glass with this guide.

The scanner uploads images that are too dark or underexposed.

If the image you are scanning results in a dark or completely black image, then you may have to test the light bulb. To test the light bulb you have to plug in and power on the scanner. If the light bulb is dimmed or not turning on, then the light bulb may have to be replaced. Replace the light bulb using this guide.

While you are scanning an image, the device randomly shuts off and the bottom of device is warm to the touch

If the device has been used for more than 8 hours, the device will power down. Turn off scanner and wait 1 hour before using again.

Scanners can overheat due to excessive dust build up on the light bulb and the light bulb's casing. Remove the light bulb and clean it with a compressed air duster.

While you are scanning an image, the slide will not let you push it through to the other side.

The scanner’s slide tray may be bent due to overuse or misuse. Take out the slide tray and check to see if the tray is bent. If it is, you will have to purchase a new slide tray for the scanner.

The scanner’s slide tray may not be able to get pushed all the way through due to an object obstructing the slot within the scanner. Take out the slide tray and check to see if the tray is not bent or broken. If it is not, you will have to look through the tray slot to see if you can see any objects that may be preventing you from putting the tray through. If there is and you are unable to get it out through the slot, you will have to open up the scanner. Remove the object with this guide.