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This is the Philips DS3000 Audio Dock troubleshooting page. The following four issues are common problems that users experience when using this product:

Device does not turn on

  • No batteries are installed.
    • Be sure that there are batteries installed in the sound dock. The batteries are located on the bottom of the device and are under a pry off panel.
  • Drained/dead batteries.
    • Make sure that charged batteries are being used. Replace the 4 AA batteries with new AA batteries.
  • Improperly installed batteries.
    • Be sure that the batteries are installed in the correct orientation. Diagrams for the battery installation can be found in the battery compartment.
  • Power button problems.
    • May need to replace the power button, or there could be wire connection issues.
    • Check the device guide for repair guides to fix this issue.

Not playing sound

  • Speakers are malfunctioning.
    • Refer to the speaker replacement guide for further information.
  • Broken wires.
    • May need to check the connections to the speakers to make sure the wires are still intact.

Not registering iPod/iPhone

  • Dock connector problems.
    • Refer to the device page for a repair guide on how to replace the dock connector.

Volume buttons not working

  • Refer to the device page for a repair guide on how to replace the volume buttons and for further information regarding this problem.

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