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Screen appears broken or is not working
It is cracked and/or unresponsive.
Phone is out of power
Power the phone off, plug it into a power supply and power it back on.
Screen will not respond to touch or is frozen
Try to restart the phone. If problem still persists, continue to the replacement guide to replace the screen.
Phone screen cracked from accidental impact
See the replacement guide for replacing screen.
Battery is dead or does not hold a charge
Phone does not turn on or stay on long.
Phone battery is dead and needs to be charged
Charge the phone and see if it turns on.
Phone does not hold a charge
Using the current battery follow replacement guide to take the battery out and put it back in. if the problem persists then purchase a new battery. Follow the replacement guide to replace the old battery and dispose of it properly.
Faulty or broken micro USB port
The phone does not recognize charging device.
Charger is broken or damaged
Try to use another micro USB charger, you may be using a damaged or wrong one.
Port appears dirty or the charger does not fit into phone correctly
Refer to the replacement guide to clean out the phone's charging port. If the problem continues move forward with the replacement guide to replace the port.
Camera app does not respond
Camera app crashes or camera does not take pictures.
Camera app does not open
Power phone off and then back on. If this doesn't solve the issue then, factory reset the phone in phone's settings.
Physical camera appears cracked or broken
"The actual camera is broken and needs replacement"
See the replacement guide.
Phone has received water damage or physical damage and the camera is the only thing not working
Refer to the replacement guide to replace the camera.
Phone has received water damage or physical damage and has no sound
No audio/sound is heard when using the phone.
First, power the phone off for about 10 seconds, and then power it back on. If that doesn't work, then factory reset the phone in phones settings. Lastly, if the problem continues then see the replacement guide to replace the speakers.