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Samsung SmartCam HD Pro Troubleshooting
Model Number: SNH-P6410BN
The power light is off and the camera won't record
The camera will not turn on
Power Adaptor is not plugged in
Make sure that the power adaptor is plugged in. The security camera is not battery operated and it must be plugged in at all times.
Faulty Power Adaptor
If the camera is plugged in, but is still not receiving power, then you need to replace the power adapter.
Picture is blurry
After recording, the saved video does not have a clear image or there are small artifacts in the image.
Dirty Camera lens
The camera lens may have dirt built-up, or other artifacts in the way. You can either replace the lens or clean it.
Replace Camera Lens
After falling on ground, camera no longer works
If you happened to drop the camera, and it now behaves unexpectedly, there now may be internal electrical issues.
Wires have been pulled internally
There are a few different parts of the device that communicate with wires that can be disconnected. A hard force might be able to knock them out of place
Camera without memory
The Samsung Smartcam HD Pro will not save any videos to memory
There is no SD card inserted in the camera
The camera can only save video when an SD card with available memory is in the device
The SD card is inserted but not reading
The card may be improperly inserted in the slot, or the slot might need to be cleaned of something obstructing it.
Camera won't record in dark conditions
The Samsung Smartcam HD Pro is recording, but the video is a black screen
and that there are not any obstructions in front of the lens
The IR LEDs aren't functioning
The LEDs might be broken or might no longer be plugged in to the rest of the device.