SkullCandy Hesh Troubleshooting

The headphones are working- almost too well.

Adjust the volume on your audio player.

The music is playing but the headphones are silent.

Check the aux-port, ensure the device is plugged in correctly... If it is, read on.

Try turning up the volume or using a different audio player to determine if the headphones are the true source of the issue. If they still won't work, read on for other possible underlying causes.

Run fingers down the length of the aux cord, feeling for bumps or tears in the wire casing. If there's a break in your aux cord, mark the breaking point and refer to the aux cord replacement guide.

The music is playing, but its one-sided.

If a portion of the aux cord is damaged, it can be easily fixed with a ...

If there are no issues with the cord outside the device, the internal components may be broken. Extend the size-adjuster and check the wires that run through them, ensuring they're intact. If they aren't, soldering will be necessary.

Noise is being made, but it sounds funny.

Ensure that your device has been completely plugged into the audio source, and isn't being impaired by a phone case or other objects.

If the sound is fuzzy, there may be dust, sand, or dirt in the aux port of your audio player. These contents can be removed by blowing air into the port or gently wiping it with a dry cotton swab.

Run fingers down the length of the aux cord, feeling for bumps or tears in the wire casing. If there's a break in your aux cord, mark the breaking point and refer to this guide.

They just won't hug your ears the right way.

If one of the ear-covers has become damaged or dislocated due to a broken sliding size adjuster, it can be fixed in no time. Refer to the size adjuster repair page.

If the foam cushioning of the headphones are damaged or dislocated, they'll need to be replaced or reattached. Refer to this guide for help.

Volume buttons not working when bluetooth is connected.

Try changing the playback device to Hesh 2 Wireless Stereo. All other device options will require manual volume control as well as song selection within application or website.