Luna will not turn on
I'm pressing the power button and nothings happening...
AC Adapter is not plugged in
First, check to see if the Luna's properly plugged into a functioning wall outlet. Make sure the AC adapter is plugged into the "Power" jack on the Luna, and the other end is securely plugged into a wall outlet.
Faulty wall outlet
If there is still no power, this could mean that the wall outlet is faulty. Try plugging the Luna into another outlet, and try turning the Luna on again.
Mother board is faulty
If all else fails, the mother board may faulty and needs to be replaced. For information on how to remove the motherboard, visit the Luna Motherboard Installation Guide.
iPod is not charging while docked
When I plug my iPod into the Luna, it won't display the battery icon on screen that signifies that it is charging.
iPod is not properly docked
Remove iPod from dock and re-dock to make sure it is properly connected. The iPod should be facing forward and completely mounted on the jack on the top of the Luna.
iPod was docked before plugging it
Make sure the Luna is plugged in and turned on before the iPod is docked to the Luna. If you aren't sure, try removing the iPod and confirm that the luna is plugged into a wall outlet and powered on. Then re-dock the iPod.
iPod is frozen or the iPod battery is faulty
Make sure your iPod is working properly before docking it to the Luna. Refer to your iPod manual for details.
The dock is broken or faulty
The dock may need to be replaced. For information on how to remove the dock, visit the Luna Dock Circuit Board Installation Guide.
Remote Control doesn't work
When I attempt to use my remote control, the Luna is unresponsive.
The Luna remote may need a new battery. To replace the battery, turn the remote over and squeeze the latch on the bottom of the remote to release the battery tray. Remove the tray and replace the current battery with a new CR2025 3 Volt Lithium Cell battery. Make sure the + side of the battery is facing the direction indicated on the tray. Then, insert the battery tray into the remote.
Remote Control is not pointed toward Luna's IR window
The remote should be pointed toward the IR window on the Luna unit. The IR window is located beneath the Luna's display. Also, make sure you are within 15 feet of the Luna when using the remote.
Battery icon is flashing on the screen
There is a battery icon blinking on the Luna's display.
Back up batteries are weak or not installed
To replace the Luna's batteries, turn the Luna unit over to access the battery compartment on its underside. Open the compartment by pulling up on the tab, and remove the old batteries. Then, insert two new AA batteries, and make sure the + sides are facing the direction indicated in the battery compartment. Then close the compartment by pressing the compartment lid into place.
No sound from the speakers
There is a song selected on the iPod, but the Luna is not playing music.
Volume level on Luna is set too low
Turn the front left knob clockwise to increase the speaker volume.
Audio source is not selected
Press down on the front-left knob, then turn it until the screen displays the name of the audio source you wish to select.
iPod is not properly docked
Remove iPod from dock and re-dock to make sure it is securely connected.
The speakers are faulty
The speakers need to be replaced. For instructions on how to replace the speakers, visit the Luna Speakers Installation Guide.
Sound is distorted
The sound quality sounds poor or distorted.
Luna's volume is set too high
Turn the front-left knob counterclockwise to reduce volume level until sound distortion has diminished.
Sound source is distorted
The original audio file being played may be of poor quality. This can be fixed by playing a better quality sound file.
Bass and Treble are set too high
Reset the bass and treble settings with the "reset" button on the remote.
No Radio reception or too much radio static
There is either no sound when the radio audio source is selected or the sound form the radio source has more static than usual.
The antenna may not be properly connected
Plug the antenna corresponding to the bandwidth(AM/FM) you are listening to into its designated jack.
AM loop antenna is not properly positioned
Move AM Antenna away from Luna unit and rotate the antenna until the speakers produce quality sound.
FM antenna is not properly positioned
Place the FM antenna vertically above Luna and vary positions while the unit is on and in FM mode.
The Luna feels hot
The Luna feels hotter that it usually does during use. This could mean that it is overheating, which could lead to damage.
Luna is being played at high volume for an extended period of time
Lower the volume or turn off the Luna until it returns to room temperature.
Display appears blurry or faded
The information on the screen is difficult to read, because it is either blurry or doesn't have enough contrast against the background.
Contrast and/or dimmer settings are set too high or low
Adjust contrast and/or dimmer settings in the menu system. Room temperature can effect the display's contrast.
No text appears on the display
The display is white and no information appears when I attempt to turn the luna on.
The Luna is not turned on
If you are having difficulties turning on the Luna, see the section "Luna will not turn on" near the top of the page.
The display is broken
The display needs to be replaced. For instructions on how to remove it and install a new one, visit the Luna LCD Display Installation Guide.
To return to the device page, click the XtremeMac Luna Device Page link.