Battery will not charge
Battery will not charge. Seems a common problem of fairly new Dell E11 chromebooks.
None of the hard reset and reseat battery solutions will work. Neither leave it charge for 24 hours.
Charger remains cold even on hot day and charging light right side chrome book a flashes blue split second when inserting ac adapter/charger.
Cette question est-elle utile ?
Seems to me that your AC adapter is at fault here. Have you tried a replacement? That would be the first place I would start before you condemn the entire unit.
par Jason Kratochwill
I repair these all day. The main faults we find are the battery itself or the A/C adapter like Jason Stated. Check your service tag at support.dell.com and see if it is under warranty still
par Michael Pippin
I have this problem as well, but a new battery did not fix the problem (this battery came with about 60% charge, and would drain when the laptop is unplugged, and only stay at its current level when plugged in to AC power. When I remove the battery completely, the laptop still runs on only AC power, which to me means that the adapter is not faulty, either. Is it possible for a faulty AC adapter to still power the laptop fully but not charge the battery even at all? Any suggestions greatly appreciated.
par Paul Lascara
Hi @Paul Lascara,
It sounds as though there is a problem in the battery management area on the motherboard, as you say that it wont charge and only maintains its' charge level when the AC is connected - which is basically the same thing.
To clarify when you said "would drain when the laptop is unplugged" I assume you meant that the laptop is not switched on? This is also not right as there is only a minimal amount of discharge current from the battery when the laptop is switched off. Only sufficient to keep the Time/date working. It should be able to last for a month or more just supplying the necessary current when it is switched off. (If it is not used on the battery only in the meantime , of course.)
Have you got access to another compatible charger at all? As just measuring the Voltage supplied by the charger may not be sufficient (you have to measure the current as well ). Naturally the voltage has to be correct for the battery to charge properly but you would have to know what voltage the laptop runs at etc to know if the charger is capable of running the laptop but not charging the battery.
What does the battery charging status information in the laptop say, is it charging or charged or what, when the charger is connected?