Aller au contenu principal

Mis sur le marché par Samsung en mars 2016. Modèle SM-G930V.

Questions au sujet de 315 Voir tout

Abnormal Factory Reset- Cannot Connect to Wifi to Login

My LCD stopped working and needed to be replaced. Before I knew what the problem was a tried a soft reset. I could hear my phone ring, it would vibrate, it would light up. Anyway, after LCD was replaced, turned the phone back on it takes me through the start up Welcome screen. I choose my language and it takes me to a screen that says set up wifi. Then I get the message

" Due to an abnormal reset, the selected Wi-Fi network cannot be used. Connect to a different wi-fi network. "

No matter what wifi network I try to connect to, I get the same message. If I click the skip button it says

"Due to an abnormal factory reset, you will not be able to use this phone until you sign into your Google Account to confirm that it belongs to you. A network connection is required."

I have the google account information, however, I can't get to the sign in screen because it's not allowing me to connect to any network.

Additional information

1. I initially had Verizon with this account. I no longer live in the US so I don't have Verizon anymore.

2. I tried to sign in without a sim card, with a sim card from my current country, with a Verizon sim card from another phone that is currently activated - I get the same message with all.

HELP?!

Répondez à cette question J'ai le même problème

Cette question est-elle utile ?

Score 3

Commentaires:

Paging @avanteguarde to help you with this matter.

Would you know how to get past this with the Wi-Fi network not being allowed?

par

If the phone has an active data plan, can't the phone activate over data? I've never seen the no WiFi message. The only thing I can think of is to create a new WiFi name with no password or protection.

par

I have tried with both two different sim cards with active data plans. It will not let me bypass with data. I have tried about 6 different wifi's and I get the same message. You can actually see it connect to wifi and then disconnect.

par

Can you try a forced reset again from recovery? Maybe it did not reset correctly, as I've never seen the WiFi message like that before.

par

Yeah. Tried that.

par

Afficher 1 commentaire en plus

Ajouter un commentaire

8 réponses

Réponse la plus utile

Why don’t you reset it again? Can you do it “the normal way”?

Cette réponse est utile ?

Score 1

Commentaires:

Normal way is settings --> Backup and reset --> Reset to factory.

You would have to login to your samsung account to get to this.

par

Then do another hard reset! :)

par

I did another hard reset and the same thing came up.

par

sir did you fix your problem? Because i'm facing this same problem for almost 2 weeks and can't even flash a lower firmware.. someone HELP!

par

same issue. did a factory reset now cannot get around this message. tried other networks nothing is working. anyone figure out how to get around this?

par

Ajouter un commentaire

I just had the same problem, samsung support says i will have to send it to a samsung service center to reflash the software. You have to first get a ticket created, then send them proof of purchase, then they will send you a shipping label so you can send in the phone and wait for them to fix it and return it back to you. Unless you are near a samsung walk in service center. Good luck

Cette réponse est utile ?

Score 1
Ajouter un commentaire

Need to sign into my Samsung acct on a galaxy s5 that says its locked du e to abnormal factory reset. Way do I do now?

Cette réponse est utile ?

Score 1
Ajouter un commentaire

How can I do a factory reset on my phone and totally erase the memory of my phone my husband put some kind of something on it that prevents me from totally eraseing it? When I do a factory reset it doesn't bring it back to shelf life please help!

Cette réponse est utile ?

Score 0
Ajouter un commentaire

Get an account on let go and make it someone else's problem

Cette réponse est utile ?

Score 0
Ajouter un commentaire

please help me find the password on my galaxy five it keeps saying abnormal reset

Cette réponse est utile ?

Score 0
Ajouter un commentaire

I'm facing the same issue has anybody found a way around having to send it to samsung?

Cette réponse est utile ?

Score 0
Ajouter un commentaire

I was able to fix this by connecting to a completely open wifi hotspot (I used another phone) that had no username and password.

Cette réponse est utile ?

Score 0
Ajouter un commentaire

Ajoutez une réponse

BERN sera éternellement reconnaissant.
Voir les statistiques:

Dernières 24 heures : 4

7 derniers jours : 91

30 derniers jours : 435

Total : 10,758