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Ring Video Doorbell Model No. 88RG000FC100

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Why is my ring chime not connecting to my WiFi?

We have set up the Ring video doorbell and now have the ring chime to go with it. We have followed all instructions and looked up forums online but still unable to get the chime to connect. It finds our WiFi and the blue light pulses, as soon as it says they are connecting the blue light speeds up searching for networks and says set up has failed! I've reset the chime, reset the router, checked internet connection and not sure what I can do now! Please help?!

Thanks in advance

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I have a similar issue. When I had a router, it worked fine. Our building got Charter Guest Internet through Spectrum and now I cannot connect my Ring Chime or Ring indoor cameras. All other connections of WiFi products work without any problems.

par

I am having almost the same problem, except my chime was working for several months then stopped connecting to the wi-fi. I have gone through the set-up process several times, including having the app forget device. Apparently it does not completely forget the device, because each time it will ask if I want to use the same wi-fi network as before. I even bought a new chine and installed it. The new one works fine in the old location, the app also asked if I wanted to use the same network for the new Chime. I have another doorbell on a different network, but that one has never had a chime installed, same app instance. Anyone have any new ideas.

par

Chime won’t connect to my Xfinity wifi. Have reset the router, tried a Samsung 10 and an Ipad. Put device closer to the router and even tried using an extension cord and hanging next to the ring doorbell 2. Just won’t connect.

par

Have no idea. Using an iPhone seemed to work for me. Wouldn't even attempt to connect using a Samsung (・o・)

par

Its annoying af…

I have the same problems. When i want to connect it, it cannot be found.

When i reset the Chime (button on the side) , it is flashing very fast, not slow as in the instructions.

It’s a never ending story. Try to connect, fail, reset, try to connect….

I changed my Router Settings to 2,4 GHz = doesn’ t work.

I used different Channels ( also channel 10 like one of you said) = doesn’t work

I used 2 mobile phones and 1 tablet = doesn’t work

I tryed your suggestion to do all this near to the doorbell and my router = doesn’t work

Finnaly i called the Ring support, and what should i say. It was ridicolous. They only made a step by step set up with me. ( The standard set up showing in the app)

Does anybody have some other solutions?

Now all markets are closed because of the virus, the chime is sold out at ring.com, all markets here and the new ring chime isn’t available in germany.

Sorry for my english.

par

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34 solutions

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Could not get it to connect to wifi through the auto process.

So I started a session just to connect the chime.

When my chime asked if should connect to the same SSID as the doorbell I told it not to. Then on the next screen, I selected the same SSID manually and filled in the password myself. I then connected in 10 seconds and started a firmware update. Far away from the router. Works well together now.

If your Ring Video Doorbell refuses to connect to Wi-Fi or you are not receiving notifications, there could be a problem with your Wi-Fi router channel or the router placement. See this Ring Video Doorbell Has Poor or No Wi-Fi Signal problem page for possible causes and solutions.

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Thanks, This worked as described using a Samsung 8. Ring should address this issue as it would appear to be a common problem from the above comments.

par

This is what fixed it for me. What a faff.!!!

I spent AGES on this.

Happy (for) now though.

Thanks for posting

par

That worked for me.. done in 10 seconds. Thanks.

par

Had the same problem but this has fixed it. Thanks.

par

I cant believe this actually worked. I'm happy and angry at the same time. Such a silly reason for it not to work. Thank you

par

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Here’s my experience after several hours. All tries with physical location (near to doorbell, near to router) made no difference. Even starting from scratch with deleting the app on my wife’s phone, deleting the doorbell, reinstalling the doorbell. Hours of repetitive frustration. What solved it? At the point where it asks you whether you want to connect to the suggested network, say No, then select that same network from the list and enter the password manually. All of this arose from a change of broadband provider to the house. The devices had been working ok in the same locations beforehand. The resetting of the doorbell was straightforward but the Chime has been stubbornly unco-operative. Thanks to earlier posters here for the list of things to try.

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10th October 2020 After 3 days of trying to connect to a new WiFi network I tried entering the new network & password manually, worked 1st time ! Thank you for sharing the info.

par

I've been trying for days to do this. I want to try to set the WiFi manually as you did. Do you know how to get to the place where you do that. If I start set up again it seems to pass by that part do I don't get the chance to do the manual choice. Any help would be appreciated.

par

Hi had same problem, the answer is when its say connect automatically to your WiFi, say no it will take you to WiFi available click on yours then tap password in manually then worked perfectly

par

After the same frustrations and thinking that I would return the whole damned kit I tried the manual connection and it worked..it did a firmware update and hey presto..I am delighted..needed to push the reset button on the door button so that the door button connected to the chime pro in the hall and it even recorded me and my comments.Very pleased..so well done Admiraal 77.

par

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I had this issue setting mine up. The only thing that helped was putting the chime in the hallway plug as close to where the door unit is. It seems not to be able to pick up doorbell/camera very far. Mine had to be literally 5-6 feet. Hope this helps.

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A HUGE thank you. Freakin' Ring is wrong about placing it closer to the router. You need to place it CLOSER TO THE DOORBELL.

I used an extension cord and hung the chime from the doorknob next to the doorbell. FINALLY finished the set up after a dozen tries using both my iphone and ipad pro.

par

Same issue here, thanks for the advice. Unbelievably frustrating. I unmounted the door bell, placed it and chime near routed together. Set up with iphone (tried a few times) then back to the samsung - probably tried a dozen times too after 2 hours of swearing - finally worker - what a pain

par

They really are useless products. Our chime constantly stops working .

par

I have spent hours trying to get the chime to connect. 4 different plugs and near router or near doorbell, non works. There is no real instruction on what to do when the red light appears other than reset try again. I wish I had not bought this product.

par

Fed up already! Ruined my evening and what a waste of money

par

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I had troubles connecting as well with the samsung. And then tried the same procedure with iphone and it worked and the chime updated its firmware. The. I reset it and removed it from iphone device and tried to connect with samsung again and it worked.

So i guess try changing mobile phones when it does not connect.

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Luckily I have an iPhone for work so I was able to install Ring on that. I was so happy when this worked. I cannot believe that this issue even exists. Ring need to sort that out!

par

This was the answer!! Worked first time using my wifes iPhone. Not this app is not Samsung (android?) compatible. Infuriating. Ring! Hellooo!! Sort this out!!

par

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I have even gone as far as purchasing an additional Chime Pro and that doesn’t help the signal to the doorbell one little bit - despite it supposedly harked as being a wifi booster for the doorbell - what a con. I have managed to get both Chimes connected however - but only by manually connected each of them to the wifi - DO NOT USE THE PREVIOUS (ie. saved) WIFI CONNECTION for your doorbell/chimes - do the connection manually and then you will be able to connect no problems

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Check the RSSI value for your chime. In the app click on your device then device health. If it’s value is over -60 then try plugging your device closer the wireless router.

RSSI (Received Signal Strength Indication) is a measurement of wireless signal strength, ranging from 0 (perfect) to -99 (very weak). When the Ring app shows you an RSSI value, it indicates the strength of the Wi-Fi signal your Ring product receives from your router.

Wi-Fi signals get weaker with distance, and further interference can be introduced when they pass through obstructions (such as walls), or from other electronic devices.

Plug the chime in an outlet within 10-15 feet from the wireless router. If that solves the issue then it’s too far from the wireless network.

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I am having the same issues and I have tried all of the above things and still wont connect. I dont know what else to do as it did connect previously but since changing router it wont connect.

par

@mandy.tookey The other guy had the correct answer. Plug in the Chime close to the DOORBELL, not the router. Use and extension cord if you have to.

It failed to complete the setup a dozen times with it 1 foot from the router.

par

If it has to be so close to doorbell it defeats the purpose of its use. I would like to hear the chime a little closer to my living area.

par

I've had this problem too , after a lot of trial and error put your phone location settings on and the app will find the doorbell without getting you to log on the chime wifi connection. Overall just put your phone location on and then try the set up!

par

Yes mate, worked straight away as soon as I turned on my phone location. Thank you.. that should be in the instructions surely.

Either way, thank you so much.

par

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I HAVE FOUND THE TRICK!!! As everyone has said before, set up your Chime as close as possible to the doorbell. Once it connects to the doorbell as well as the WiFi, you can then move the chime to anywhere in the house that you would like as long as you have the same wifi signal in that part of the house. Hopes this helps!!

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V. Frustrated I even took the doorbell off the door, lay it next to the chime and still getting unable to join chime network

par

Me too I literally have ot right next to it and the POS wont work

I'm so !#^&@@. And it's worked fine up until now!!

par

Finally! I was able to hook it up from my ipad although it still says weak signal. I don't have a weak signal in anything but the %#*@ ring though. I'm so glad I didn't buy the security system with them and kept my old one instead. Theirs would never freakin work!

par

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None of the above worked. Not moving closer to the router nor the door bell. Doesn't make sense moving it closer to the doorbell anyways as the device connects to the internet never to the door bell itself. None the less I tried it anyways. I also tried on different phones and as a last resort I tried swapping router brands. It's a shame as Ive already bought the ring doorbell and I don't have my phone glued to my hip so now if I'm home it's basically useless.

EDIT: NOW WORKING. So I mentioned I tried multiple phones before. I had used a Samsung s8 and a one plus 6. I as a absolutely last resort tried it on a iPad pro and it worked the first time. If you having issues on Android try using an iphone/iPad

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Wish I could give you something else to try as switching to an iPad worked first time after trying on a samsung phone for over an hour. Sounds like you have done that already though. Maybe try a friend's phone if you can get one. Was very frustrating for me and I'm a network engineer who does IT for a living

par

I have a Samsung A50 and have tried numerous times to connect. It did connect once when I first got it but not since. I am not a technical person to do all these adjustments and do not have access to an iphone. I am giving up...it is not worth all the time and effort to get it going. I am frustrated.

par

After some frustration the fix for me was doing manual set up not allowing it to use saved connection - I am using a Samsung S9+ and it is working fine now

par

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The only way I was able to get it to connect was assign it a static IP (which for some strange reason is the default with no values in the app). Many attempts with DHCP to no avail in the advanced options. I looked at my IP’s used on my router and picked one not is use 192.168.0.100. Then set the gateway for the address space to 192.168.0.1, subnet mask to 255.255.255.0, and the DNS server to my ISP’s DNS server, then it connected right up. Note I am using a Samsung device to set it up.

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Use an I phone. Stay close to the router while setting up and ALWAYS use the owner profile so all devices connect with one another.

par

My router DHCP range was untypical - 192.168.2.x (that's how it came). So with the "advanced" setting with Chime setup, picking a static IP in that range worked. Have two units and both went offline at different times. Not sure why its transient ...

par

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Thanks to all of the posters, I got my Chime to working. The key for my success was to use as many devices as I could until I found that my wife’s Lg G5 worked, first time for it. My LG G6 didn’t work. My Samsung phone didn’t work. My iPad didn’t work. But, finally, the LG G5 did work. Go figure. Many, many tries on all devices but the last one. Once, one of the devices did claim that it had the Chime connected to the WiFi but the Chime light kept flashing and it didn’t work. I wouldn’t have got it working except for all of the posts on here. Thanks again.

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I stuggled with this for hours.

I Solved this by looking at which channels my wireless router was using. I downloaded a wifi analyzer (Free) then scanned my wifi. I found my wifi was running across channels 1-4 and the Ring Chime was using 9-13.

They would not talk.

I changed my wifi router to use wifi channel 10. BAM! Connected right away.

Look and make sure your WIFI Channels are overlapping between the Ring Chime and your Router.

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Same thing here. It was my internet was 5G and I needed to activate the 2.4G so I could connect.

par

This comment was extremely helpful. I downloaded a free wifi analyzer from microsoft and discovered that the Chime is broadcasting on channel 1. Had I not known that I would have still been trying to figure out what was not working and cursing. So I set the router 2.4 Ghz band onto channel 1 and Bam! worked first time.

There was a small glitch in that it added the device, but the app kept showing the Chime is off line. So I disconnected the Chime from the socket and when I reconnected the light went blue and it showed it was online. All working.

The Ring app said to change the channel to 6, but in fact the channel was 1, and without the analyzer it wouldn't have worked. I doubt the support centre people know this solution. So good luck.

par

Same thing here, have a virgin super dud router, went into the router settings and changed the channel to auto, it was initially on channel 40. Rebooted router, reconnected iPhone to the new ssid and hey presto, worked first time.

par

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I had the same problem. Fixed it by: Use a power extension cord and stand about 1 metre from the doorbell when connecting the chime. The reference to ‘no wifi’ is because the doorbell sends a wifi signal to sync up the first time. This worked for me and then after that the chime connected to my home wifi and i could put the chime anywhere in the house. Good luck, it took me Several Frustrating attempts to work this out.

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I had this issue as well, but after a lot of trial and error I was able to solve it:

  • Insert the chime into power
  • Press the reset button for 5 seconds to reset until the led starts blinking green
  • Go to the ring app to add this chime. Careful, he will propose an earlier created WIFI-connection. Reject this one and type in the password manually. On the bottom you will see “advanced options”. Click on this and change the IP-address from static to DHCP.

That did the trick for me. I changed Internet provider and the subnet was no longer the same, so the earier-created static IP-address was blocking the chime from joining.

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What if the chime never flashes when plugged into wall outlet? That’s the problem In having!

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Brenda's solution worked for me. Don't try to have it use the same network as the previous device. Say no, then select the network from the list and type in the password manually. Then it connected right away for me!

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I'm trying to do this too but once I begin setup again I don't see the part where you can select wifi or not. I did when I first started the setup, so how do I get back to that so I can say No and choose manual? Any help would be appreciated.

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I was able to get the Ring Chime and cameras working, though it had to go through my ISP, Spectrum. Since we have a newer technology, guest internet, we have to put all of the MAC addresses we use into a table for our account. I did this but it didn’t work. When I called Spectrum, they had to do some things at their Level 2 tech support to get the system to recognize those MAC addresses. Most devices will automatically connect, but the Ring product will take a little more work.

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Thank you. I was able to get the ISP (Spectrum) do something on their end and it connected, but I don’t have a lot of confidence in them so I will keep this tip in case it occurs again. Thanks Again for your response.

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Since I changed my WiFi router, I had to change the network settings of all my Ring home products. Following the procedures on my cellphone Ring app, the network settings of Doorbell and the Cameras were changed successfully, but the network change of Chime could not be completely performed even I tried many times. Every time it fails in the last step.

I tried Chime's hardware reset, changed outlet location, did a cellphone restart, etc., but none was successful.

Finally, I changed my cellphone (installed the Ring App on another cellphone), and then I could easily ddi it with only one try.

I don't think the distance between Chime and Doorbell is the problem. Because Chime and Doorbell don't communicate directly with each other, they use WiFi signals to communicate via routers.

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Incorrect. The chime communicates/syncs to the doorbell first and then connects to the wi-fi after that. Veing close to the doorbell is critical.

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I had to turn on my location and bluetooth features on my phone. After that, it went very smooth.

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i had this problem also. it doesn't matter the what phone it is. make sure that your gps is on while you are syncing your ring devices. everything will go smooth. when you get done turn it

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It took my over 2 hours but I finally moved the Chime upstairs away from my WiFi Router and it seemed to connect straight away. Very frustrating but for some reason is worked.

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This would not work right away at all. Very frustrating. The doorbell installed fine. No go on the Chime Pro. For me I am using a mesh system that combines 2.4 and 5ghz channels automatically (Netgear Deco).

I read this thread: Why is my ring chime not connecting to my WiFi?

and then this article: https://staceyoniot.com/why-some-smart-h...

I added an old cheap 2.4 ghz router I have to my mesh router’s LAN output and bingo. It connected immediately to the dedicated 2.4 ghz channel. It then set up and installed its firmware update. After that update it connects to my mesh system just fine. I hope this helps.

I had called ring support and they did not think to tell me this about the dedicated 2.4 ghz channel. The Deco app does not allow you to separate the channels. Some mesh systems might… I hope this helps someone else wiht this problem!

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I tried all the options mentioned in this topic but it didnt work out. What finally helped was to turn my location settings on, on my phone the installation went perfectly! (I also was close to my ring doorbell and router but gps settings made the difference)

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My location settings have always been on on my phone, don't everyone always already have their location settings on, mine don't work for crap! Just quit out of the blue!

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This is the fix I stumbled upon july 2020. Initial set up of ring door bell and cam relatively straight forward but customer not happy as volume of door bell too quite. Purchased a chime Pro. All going well during set up (Samsung phone) but chime would connect to WiFi but not connect to Internet, 10 plus times all fails when trying to do last set up for ring tone type? . Tried to move chime next to router, next to door bell. Returned next day first, Samsung still phone failed. Finally tried i pad. Had to input password manually, third time unit started a update. Unit 5ft from door bell 20 ft to router. Finally working

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Just turn on your phone's location setting.

Works straight away

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I had the same problem. Fixed it by: change the network name Ex: “Telus2134-2.4G to Telus213424G” It’s work for me, hope you guys work too!

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I found this solution very helpful when I read it on another forum. So I will share it here.

When the chime didn’t connect, the app said to change the channel on the router to channel 1. After I changed it to to channel 1 it still didn’t connect no matter how many times I tried.

But when I researched the issue, someone wrote that they set the chimes on different frequencies in the factory, different than the channel 1 that is recommended in the app. And the problem is that you will never be able to guess which channel it works on, unless you go through each of the 23 channels on your router, which is very labourious.

So the solution is to download a free Wifi Analyzer. Doesn’t matter which on. I downloaded a microsoft Wifi Analyzer. Then you run the test and it finds all the devices that send out a signal and which channel they are doing it on. I discovered that my chime is boradcasting on channel 11. So I changed the 2.4Ghz frequency on the router to 11 and bam, suddenly the chime and router were able to talk to each other.

Once you know the solution it’s very simple, Good luck!

Simon

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This may seem kind of obvious, but make sure on the app, the chime settings are set to make noise. It’s under noise settings when you click on the chime in your device list. Although this is obvious, it seems that the default when you get it is for no chime to be on.

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Honestly had same issue spent best part of an hour trying and trying again,to the point I nearly binned the bloody thing,in the end all I did was set up my ring account on my ipad and set it up from that,did it no bother ,in fact updated itself immediately after, hope this helps

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my ring chime pro connects with wi-fi but not to internet, what can I do?

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Hi guys, this will likely be my only message on here but i've had a nightmare connecting my chime to WIFI and then figured it out.

 

So thought I'd spend a little time writing this in case it helped anyone.

 

What sorted mine out was that during the wizard when it asks you to scan the barcode for your chime, i was scanning the packaging box bar code, which the app was accepting. The app identified the line based bar code and cracked on through the wizard. Only id get a 'hmm that didn't work' type message while trying to connect to the wifi. I was just about to give up and return the thing when i unplugged it from the wall and realised there's also one of those square QR scanned labels on the back of the plug itself. I thought i'd give that a go and hey presto.... instantly worked. Give that a try, if you've been using the packaging code or bar code, try scanning the QR box on the back of the device itself.

 

Tip, since that code won't be visible when the device is plugged in, i took a picture of it with a secondary phone, plugged in the chime then when the time came that the scan was needed, you just scan the picture that's sitting on the secondary phone.

 

Hope that helps someone,

Jon

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I had the same after a lot of trial and error went into device health removed the chime and then set it up again and it worked.

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I had same issue for many attempts ..finally I tried this

1.When asked if I want to connect to <My wifi name> , I went for NO option and

2.Manually selected <my wifi name> from list of wifi names searched. Clicked on “Advanced” option , “Static” was automatically selected , changed it to “Dynamic” and then went back and entered wifi password.

IT WORKED PHEW!!

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Mine will connect, then state its updating the software, then finally shows a weak signal in spite of the fact that the router is strong with every other device and the chime is literally right next to it. I assume its simply a poor piece of technology.

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I had the same problem and followed the method suggested by Brenda B. I did it last week (Jan 2021). When you get to the point where you connect the chimes to your own network don't use the ready selected option, press No. Then choose y own network from the list that comes up, filling in the password yourself. That worked for me.

I was s-o-o-o-o happy

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