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Ring Video Doorbell Model No. 88RG000FC100

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Why is my ring chime not connecting to my WiFi?

We have set up the Ring video doorbell and now have the ring chime to go with it. We have followed all instructions and looked up forums online but still unable to get the chime to connect. It finds our WiFi and the blue light pulses, as soon as it says they are connecting the blue light speeds up searching for networks and says set up has failed! I've reset the chime, reset the router, checked internet connection and not sure what I can do now! Please help?!

Thanks in advance

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I have a similar issue. When I had a router, it worked fine. Our building got Charter Guest Internet through Spectrum and now I cannot connect my Ring Chime or Ring indoor cameras. All other connections of WiFi products work without any problems.

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I am having almost the same problem, except my chime was working for several months then stopped connecting to the wi-fi. I have gone through the set-up process several times, including having the app forget device. Apparently it does not completely forget the device, because each time it will ask if I want to use the same wi-fi network as before. I even bought a new chine and installed it. The new one works fine in the old location, the app also asked if I wanted to use the same network for the new Chime. I have another doorbell on a different network, but that one has never had a chime installed, same app instance. Anyone have any new ideas.

par

Chime won’t connect to my Xfinity wifi. Have reset the router, tried a Samsung 10 and an Ipad. Put device closer to the router and even tried using an extension cord and hanging next to the ring doorbell 2. Just won’t connect.

par

Have no idea. Using an iPhone seemed to work for me. Wouldn't even attempt to connect using a Samsung (・o・)

par

Its annoying af…

I have the same problems. When i want to connect it, it cannot be found.

When i reset the Chime (button on the side) , it is flashing very fast, not slow as in the instructions.

It’s a never ending story. Try to connect, fail, reset, try to connect….

I changed my Router Settings to 2,4 GHz = doesn’ t work.

I used different Channels ( also channel 10 like one of you said) = doesn’t work

I used 2 mobile phones and 1 tablet = doesn’t work

I tryed your suggestion to do all this near to the doorbell and my router = doesn’t work

Finnaly i called the Ring support, and what should i say. It was ridicolous. They only made a step by step set up with me. ( The standard set up showing in the app)

Does anybody have some other solutions?

Now all markets are closed because of the virus, the chime is sold out at ring.com, all markets here and the new ring chime isn’t available in germany.

Sorry for my english.

par

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I had this issue setting mine up. The only thing that helped was putting the chime in the hallway plug as close to where the door unit is. It seems not to be able to pick up doorbell/camera very far. Mine had to be literally 5-6 feet. Hope this helps.

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A HUGE thank you. Freakin' Ring is wrong about placing it closer to the router. You need to place it CLOSER TO THE DOORBELL.

I used an extension cord and hung the chime from the doorknob next to the doorbell. FINALLY finished the set up after a dozen tries using both my iphone and ipad pro.

par

Same issue here, thanks for the advice. Unbelievably frustrating. I unmounted the door bell, placed it and chime near routed together. Set up with iphone (tried a few times) then back to the samsung - probably tried a dozen times too after 2 hours of swearing - finally worker - what a pain

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Check the RSSI value for your chime. In the app click on your device then device health. If it’s value is over -60 then try plugging your device closer the wireless router.

RSSI (Received Signal Strength Indication) is a measurement of wireless signal strength, ranging from 0 (perfect) to -99 (very weak). When the Ring app shows you an RSSI value, it indicates the strength of the Wi-Fi signal your Ring product receives from your router.

Wi-Fi signals get weaker with distance, and further interference can be introduced when they pass through obstructions (such as walls), or from other electronic devices.

Plug the chime in an outlet within 10-15 feet from the wireless router. If that solves the issue then it’s too far from the wireless network.

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I am having the same issues and I have tried all of the above things and still wont connect. I dont know what else to do as it did connect previously but since changing router it wont connect.

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@mandy.tookey The other guy had the correct answer. Plug in the Chime close to the DOORBELL, not the router. Use and extension cord if you have to.

It failed to complete the setup a dozen times with it 1 foot from the router.

par

If it has to be so close to doorbell it defeats the purpose of its use. I would like to hear the chime a little closer to my living area.

par

I've had this problem too , after a lot of trial and error put your phone location settings on and the app will find the doorbell without getting you to log on the chime wifi connection. Overall just put your phone location on and then try the set up!

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I had troubles connecting as well with the samsung. And then tried the same procedure with iphone and it worked and the chime updated its firmware. The. I reset it and removed it from iphone device and tried to connect with samsung again and it worked.

So i guess try changing mobile phones when it does not connect.

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Luckily I have an iPhone for work so I was able to install Ring on that. I was so happy when this worked. I cannot believe that this issue even exists. Ring need to sort that out!

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I had the same problem. Fixed it by: Use a power extension cord and stand about 1 metre from the doorbell when connecting the chime. The reference to ‘no wifi’ is because the doorbell sends a wifi signal to sync up the first time. This worked for me and then after that the chime connected to my home wifi and i could put the chime anywhere in the house. Good luck, it took me Several Frustrating attempts to work this out.

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I HAVE FOUND THE TRICK!!! As everyone has said before, set up your Chime as close as possible to the doorbell. Once it connects to the doorbell as well as the WiFi, you can then move the chime to anywhere in the house that you would like as long as you have the same wifi signal in that part of the house. Hopes this helps!!

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V. Frustrated I even took the doorbell off the door, lay it next to the chime and still getting unable to join chime network

par

Me too I literally have ot right next to it and the POS wont work

I'm so !#^&@@. And it's worked fine up until now!!

par

Finally! I was able to hook it up from my ipad although it still says weak signal. I don't have a weak signal in anything but the %#*@ ring though. I'm so glad I didn't buy the security system with them and kept my old one instead. Theirs would never freakin work!

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I was able to get the Ring Chime and cameras working, though it had to go through my ISP, Spectrum. Since we have a newer technology, guest internet, we have to put all of the MAC addresses we use into a table for our account. I did this but it didn’t work. When I called Spectrum, they had to do some things at their Level 2 tech support to get the system to recognize those MAC addresses. Most devices will automatically connect, but the Ring product will take a little more work.

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None of the above worked. Not moving closer to the router nor the door bell. Doesn't make sense moving it closer to the doorbell anyways as the device connects to the internet never to the door bell itself. None the less I tried it anyways. I also tried on different phones and as a last resort I tried swapping router brands. It's a shame as Ive already bought the ring doorbell and I don't have my phone glued to my hip so now if I'm home it's basically useless.

EDIT: NOW WORKING. So I mentioned I tried multiple phones before. I had used a Samsung s8 and a one plus 6. I as a absolutely last resort tried it on a iPad pro and it worked the first time. If you having issues on Android try using an iphone/iPad

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Wish I could give you something else to try as switching to an iPad worked first time after trying on a samsung phone for over an hour. Sounds like you have done that already though. Maybe try a friend's phone if you can get one. Was very frustrating for me and I'm a network engineer who does IT for a living

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I have a Samsung A50 and have tried numerous times to connect. It did connect once when I first got it but not since. I am not a technical person to do all these adjustments and do not have access to an iphone. I am giving up...it is not worth all the time and effort to get it going. I am frustrated.

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The only way I was able to get it to connect was assign it a static IP (which for some strange reason is the default with no values in the app). Many attempts with DHCP to no avail in the advanced options. I looked at my IP’s used on my router and picked one not is use 192.168.0.100. Then set the gateway for the address space to 192.168.0.1, subnet mask to 255.255.255.0, and the DNS server to my ISP’s DNS server, then it connected right up. Note I am using a Samsung device to set it up.

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Use an I phone. Stay close to the router while setting up and ALWAYS use the owner profile so all devices connect with one another.

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Thanks to all of the posters, I got my Chime to working. The key for my success was to use as many devices as I could until I found that my wife’s Lg G5 worked, first time for it. My LG G6 didn’t work. My Samsung phone didn’t work. My iPad didn’t work. But, finally, the LG G5 did work. Go figure. Many, many tries on all devices but the last one. Once, one of the devices did claim that it had the Chime connected to the WiFi but the Chime light kept flashing and it didn’t work. I wouldn’t have got it working except for all of the posts on here. Thanks again.

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I stuggled with this for hours.

I Solved this by looking at which channels my wireless router was using. I downloaded a wifi analyzer (Free) then scanned my wifi. I found my wifi was running across channels 1-4 and the Ring Chime was using 9-13.

They would not talk.

I changed my wifi router to use wifi channel 10. BAM! Connected right away.

Look and make sure your WIFI Channels are overlapping between the Ring Chime and your Router.

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Same thing here. It was my internet was 5G and I needed to activate the 2.4G so I could connect.

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Thank you. I was able to get the ISP (Spectrum) do something on their end and it connected, but I don’t have a lot of confidence in them so I will keep this tip in case it occurs again. Thanks Again for your response.

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Since I changed my WiFi router, I had to change the network settings of all my Ring home products. Following the procedures on my cellphone Ring app, the network settings of Doorbell and the Cameras were changed successfully, but the network change of Chime could not be completely performed even I tried many times. Every time it fails in the last step.

I tried Chime's hardware reset, changed outlet location, did a cellphone restart, etc., but none was successful.

Finally, I changed my cellphone (installed the Ring App on another cellphone), and then I could easily ddi it with only one try.

I don't think the distance between Chime and Doorbell is the problem. Because Chime and Doorbell don't communicate directly with each other, they use WiFi signals to communicate via routers.

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Incorrect. The chime communicates/syncs to the doorbell first and then connects to the wi-fi after that. Veing close to the doorbell is critical.

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I had to turn on my location and bluetooth features on my phone. After that, it went very smooth.

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i had this problem also. it doesn't matter the what phone it is. make sure that your gps is on while you are syncing your ring devices. everything will go smooth. when you get done turn it

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It took my over 2 hours but I finally moved the Chime upstairs away from my WiFi Router and it seemed to connect straight away. Very frustrating but for some reason is worked.

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This would not work right away at all. Very frustrating. The doorbell installed fine. No go on the Chime Pro. For me I am using a mesh system that combines 2.4 and 5ghz channels automatically (Netgear Deco).

I read this thread: Why is my ring chime not connecting to my WiFi?

and then this article: https://staceyoniot.com/why-some-smart-h...

I added an old cheap 2.4 ghz router I have to my mesh router’s LAN output and bingo. It connected immediately to the dedicated 2.4 ghz channel. It then set up and installed its firmware update. After that update it connects to my mesh system just fine. I hope this helps.

I had called ring support and they did not think to tell me this about the dedicated 2.4 ghz channel. The Deco app does not allow you to separate the channels. Some mesh systems might… I hope this helps someone else wiht this problem!

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I tried all the options mentioned in this topic but it didnt work out. What finally helped was to turn my location settings on, on my phone the installation went perfectly! (I also was close to my ring doorbell and router but gps settings made the difference)

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My location settings have always been on on my phone, don't everyone always already have their location settings on, mine don't work for crap! Just quit out of the blue!

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