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Ring Video Doorbell Model No. 88RG000FC100

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Why am I not getting Notifications

I am not getting any notifications on my phone and other iOS devices including two Mac desktops. Everything was working fine. After I charged the battery and I discovered I was not getting any notifications on my iPhone 8. Obviously I went through the basic troubleshooting steps to figure it out. I was never able to figure it out. I did look at the system health and it appears normal. The battery has a good charge and RSSI is good as well.  


The Doorbell firmware is up to date and Ring App is 5.11.2. On my iPhone 8 running 12.3, all of the notifications are ON.


Does anyone else use a Ring Doorbell 2 and experience a notification issue?

Répondre à cette question J'ai le même problème

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What could I have possibly broken? The battery slides out from the bottom and I have taken out the battery numerous times before. Each time I have taken the battery out, charge it, put it in again.

Last week, Ring gave me a new doorbell with a new battery. I performed the swap of doorbells and batteries and didn’t solve my issue.

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I have the same issue. Notifications just stopped working on my phone one day. Galaxy S10

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Newly fitted peep hole cam, fully charged battery. My son was able to park on the drive, walk up to the door, open it and come in and no alert received. It seems that there is no video recorded to view for around the last hour or so. First impressions wavering.

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Mine was working fine for the first few months then just stopped. My wife still gets notifications and she's the add-on account.

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We stopped receiving notifications for both the Ring Doorbell as well as a motion cam at the back of the house about . The doorbell is functioning, and the linked chime operates when people use the doorbell; however none of our phones receive Ring notifications for any device. I can see the captured video, but something happened that seems very odd. Have trouble-shoot the Ring App and our devices; everything was and is set as it should be and tried turning on / off etc.

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I ended up deleting and reinstalling the Ring app. That fixed the problem for me.

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Had the same problem. I have a clean master app that when I updated my phone a couple days ago must have turned something back on. After spending hours trying to figure out why I wasn't getting Ring notifications, my husband found the cleaning app was intercepting them. Disabled the cleaning app, and voila I am getting notifications again!

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OMG! Finally! This worked for us also. You are my hero of the day. :)

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I do think that either during your battery replacement you broke something else or there is an issue with your battery. What was the issue with your old battery. If it still works then try using it.

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Newly fitted peep hole cam, fully charged battery. My son was able to park on the drive, walk up to the door, open it and come in and no alert received. It seems that there is no video recorded to view for around the last hour or so. First impressions wavering.

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I had discovered it was my router that was causing an issue. I have a Synology router and it has a setting called Threat Prevention. It was TP that was blocking any traffic through it including traffic to/from the Ring Doorbell to my phone. Once I excluded the Ring Doorbell, the problem was fixed.

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My wife, daughter, and all have the app and alerts. They get alerts no problem and mine stopped. I uninstalled and reinstalled the app. It worked for a day and stopped again. Still no problem on the other phones.

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I am not sure what type of router you have but my router was blocking the traffic to/from the Ring which is why I wasn't getting the alerts.

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How can it be a router issue if it was working fine, then suddenly stops? If you changed router settings, or bought a new one maybe……but if not, routers just dont randomly decide to block signals.

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I agree with your statement but you have to consider the router itself or a feature of the router that could block traffic to/from the Ring device or iOS device.

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Yes…just happened to me yesterday 2/9. My husbands phone is fine and is an authorized user so perhaps hes on a different cloud? Mine stopped notifying me yesterday and I performed all troubleshooting which everything was fine. The app updated afterwards and worked for a short time then stopped notifying me again. This morning it was working fine…. I believe it's the app on their server not talking properly because how can my husbands galaxy s9+ be fine and my galaxy s10+ which is all up to date be quirky and we are on the same account. The only difference is I'm primary user and hes secondary

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What kind of router do you have?

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Having exact same issue...same exact phones too...oh son has iphone and no problems.

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Did you resolve?..mine sends a notification message...just doesnt ring. I tried to change the ringtone and it allows me to test sound but when I save changes it displays chime is updating and never really updates... Or allows me to save the changes and when I go back in I have no chime tone alert selected....

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Same as a lot of people on here - no notifications anymore on Samsung S8, uninstalled, reinstalled, cleared data, cleared cache, it’s a wired doorbell so no battery issues, husband is added user and get’s notifications but I don’t! Even completely disconnected the device at one point as we were having a new front door fitted. Had many emails back and forth witn Ring who just kep asking ‘how’s it going!?’ They’ve got to the point of just referring to Samsung and/or my service carrier (EE - UK). Neither care as they say it’s an app issue….and round and round I go….Has anyone actually got a solution?

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I had this issue yesterday and had it last time I charged the battery. I have iPhone 8. I turned off notifications, restarted the phone.. Turned on notifications and restarted the phone again. All working now. I did the same thing last time. It has something to do with the notification settings. Worth a try to see if it works for anyone else.

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I was experiencing the same issues on my android. After 9 months of troubleshooting on the phone with Ring, I found out what the problem was. In your notification bar, Pull down the bar and clear the notifications from Ring. If you have more than 3 notifications From your device, you will no longer hear Your notification sounds. It is because of the update from the new Firmware of the app. I have called ring so many times that they have actually sent me a brand new ring video doorbell at no cost, wedges, and a supervisor even sent me a floodlight security camera that I have installed above my Porch , Also at no cost. That is how much I have been calling ring. I hope this helps everyone.

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You can change that setting under settings, notifications, status bar. Change to all notifications, not the default newest 3! That was changed in android 9 and 10

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Hello, I have the same problem with the “Aiwit” app for doorbell.

The solution I have is to delete that app and use the other one, “livehome”, with the same login and password (I guess there is a link between ). It fixed it.

Try with another app. I hope it will help.

Sorry for my english, I m only french.

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