Does your Ring Video Doorbell not respond when the ‘Ring’ button is pressed? Ring Video Doorbells are susceptible to a range of problems that could cause the device to have an unresponsive doorbell button. Check the following possible causes to identify and solve the problems.
If your Ring Video Doorbell is not ringing or you cannot hear your Ring’s notifications, see the Ring Video Doorbell Does Not Ring problem page instead.
Cause 1: Stuck Button
First, check to make sure that the audio is enabled from the Ring application and the Ring Doorbell. If the button on the Ring Video Doorbell is not responsive and does not ring or notify you on the application, the button may be stuck or faulty. To replace the Ring’s doorbell button, use this Ring support page.