Aller au contenu principal

A high end laptop, made from Aluminum and Carbon fibre chassis, that Dell manufactured in 2018.

10 questions Voir tout

New 97w Battery Replacement - Not charging past 47%

Purchased a new battery to replace my current Dell branded 97w battery. The replacement was easy, however the battery is not charging past 47% (first time) and left on over night 18 hours. I did reseat again with not luck. Also, upon removal I performed that CMOS "flea" power clear holding down the power after battery removed for about a minute. Also, thinking this battery might actually be just a little thicker than original a I'm not getting a true click motion on my touchpad. Will most likely return and get a Dell original but thought I would ask here first. Really like what this company is doing and would prefer doing business here.

Répondu ! Afficher la réponse J'ai le même problème

Cette question est-elle utile ?

Indice 0
Ajouter un commentaire

1 Réponse

Solution retenue

Hi,

Create a battery report and compare the Design Capacity value versus the Full Charge capacity value.

For a new good battery they should nearly be the same value.

You may just have got a bad battery.

There is a 1 year warranty on the battery so if it is faulty getting a replacement should be no problem. Also explain about the "thickness" and the problem you think it caused. They may have got a bad batch who knows?

Cette réponse est-elle utile ?

Indice 1
Ajouter un commentaire

Ajouter une réponse

Mark Willis sera éternellement reconnaissant.
Nombre de vues :

Dernières 24 heures : 0

7 derniers jours : 1

30 derniers jours : 11

Total : 116