Canon PowerShot ELPH330 HS Camera Troubleshooting Page

“I just got my camera and I tried turning it on, but it won’t turn on?”

“Every time I go to charge my camera it doesn’t hold a charge and my battery seems to constantly be drained.”

• The battery is not initially charged in a new camera, so in order to charge the battery at any time, do the following:

Step 1: After lining up the up-facing triangle marks on the battery and its charger, insert the battery by pushing it in diagonally then pushing it down.

Step 2: For a CB-2LV battery, flip out the plug and plug it into an outlet for charging. For a CB-2LVE battery, plug the power cord into the charger and plug the other end into an outlet.

Step 3: The charging light will turn orange when the charging begins, then turns green when the battery is fully charged. When the battery is fully charged, unplug it and remove the battery from its charger by pushing it and up.

• To prevent charging issues, do not charge the battery for more than 24 hours. Also, do not attach the charger or cord to other objects, as this can also cause charging issues in the future. Always charge the batteries before using the camera, since batteries gradually lose their charge throughout the day. Also, always use a commercially available adapter for the plug.

“I tried connecting my device to the Wi-Fi, but for some reason it doesn’t connect.”

“The camera won’t connect to Wi-Fi when I try to upload my pictures to the internet.”

• (For connecting to the internet and/or a computer, set up the device as follows:)
• Press the upwards-facing triangle button on the camera.
• Choose a web service
• Step 1: Press the directional triangle buttons to choose the icon of the web service you want to connect to, then press the “FUNC SET” button.
• Step 2: If the web service has multiple recipients, select the desired recipient on the “Select Recipient” screen, then press the “FUNC SET” button.
• Connect to an access point
• Step 1a: With a WPS-compatible access point, connect to it by doing the following:

1 - Press the up and down triangular buttons to choose “WPS Connection”, then press the “FUNC SET” button.

2 - Press the up and down triangular buttons to choose “PBC Method”, then press the “FUNC SET” button.

3 - On the access point, hold down the “WPS Connection” button for a few seconds, and on the camera press the “FUNC SET” button.

4 - A list of computers connected to the access point will then appear for selection, on the “Select a Device” screen. You can now choose a computer to connect to.

• Step 1b: For an access point that is not WPS-compatible, connect to the access point by doing the following:

1 - Use the up and down triangular buttons to select a network (access point), then press the “FUNC SET” button.

2 - Press the “FUNC SET” button again to access the keyboard, then enter the access point’s encryption key.

3 - After selecting Auto or Manual set-up, a list of computers connected to the access point will then appear for selection, on the “Select a Device” screen. You can now choose a computer to connect to.

• When you have connected to the web service, the image transfer screen will be displayed. You can now begin to send images.

“When I take a picture and try to view my picture on my camera-back screen nothing pops up and all I get is a black screen.”

• Press DISP button
• Reset your camera to factory setting
• Step 1: Turn on your camera and press the “Menu button” to open the menu in the viewfinder window
• Step 2: Press the directional arrows on the Func. Set button to select the “Tools” tab, which is represented by a wrench and hammer icon. The tools menu appears in the viewfinder window
• Step 3: Scroll to “Reset All” using the directional arrows on the Func. Set button
• Step 4: Press the “Func.Set” button to select Reset All. A “Reset Setting to Default?” message appears. Highlight “OK” using the directional buttons and then press “Func.Set” to select it and restore your camera’s factory settings.

“The lens seems to not open/close, how do I fix this?”

• Please refer to our replacement guide to see how to replace it

“The shutter speed on my camera is wrong and my pictures come out blurry. How do I adjust this?”

• Switch to [P] mode
• Change the ISO to a higher number until shutter speed is at a desirable speed
• Try activating flash. This will also raise shutter speed