HTC Wizard 100 Troubleshooting

Your screen appears blank and you don't know what to do.

It may be possible your phone is not powered on.

If the phone does not turn on, the battery may be dead. Try plugging it into your charger. If that doesn't work, then you need to purchase a new battery pack. If so, follow our guide to replace the battery.

Before performing a hard reset, make sure you have backed up all your data. ALL DATA WILL BE ERASED. Hold the comm button and voice manager for 5 seconds. Then, using the stylus, press the reset button.

Your display may be broken. In this case, you may need to replace it by following our guide to replace the display.

If none of the above troubleshooting tips fix your problem, most likely the motherboard needs to be replaced. To replace the motherboard, please follow our guide on replacing the motherboard.

The camera doesn't display anything when its turned on.

Your camera may be broken. In this case, you may need to follow our guide on replacing the camera.

There is no sound coming from my phone.

The speakers might be broken. If this is the case, a speaker replacement might be necessary. To do this, follow our speaker removal guide.

The phone does not respond to the stylus.

This is just powering the phone off and then back on, not to be confused with a hard reset.

This is a more complicated fix. You will need to follow our repair guide on replacing the motherboard.

Your phone dies in the first couple hours of use.

After phone completely dies, let it charge overnight or 8+ hours. If phone still has same symptom, you will need to replace the battery.

If the phone still dies faster than normal, you should replace the battery.