Pantech Breakout Troubleshooting

You have plugged in your phone and it is not charging.

Try plugging the charger into another outlet or flipping a switch to turn the outlet on.

The connection between the charger and phone may also be seated incorrectly. Unplug the cord from the port and plug it back in. Do the same with the wall connection. The battery may not be seated into the battery terminals correctly. Try taking the battery out and putting it back into place by following the Pantech Breakout Battery Replacement Guide.

Clean the charger of all debris and inspect for any damage or cracking, then try plugging it back in. If that does not work, the charger may be broken and you will have to replace it.

The battery may not able to hold a charge. You will need to replace your battery. Follow the Pantech Breakout Battery Replacement Guide.

You have tried turning on your phone and nothing is happening.

If your phone does not turn on, the battery may be very low on charge. Plug your phone into the charger, wait 5 minutes, and try turning on the phone. If that does not work, wait until the phone is fully charged, then try again.

If charging the battery does not work, the battery may be completely dead and not able to hold a charge. In this case you will need to replace the battery. Refer to the Pantech Breakout Battery Replacement Guide.

The battery may not be seated into the phone correctly. Ensure there is a battery present. Remove it and put it back in to ensure correct placement. Try turning the phone on again. Follow the Pantech Breakout Battery Replacement Guide.

Phone is on, but is stuck on a screen and will not respond.

Try to restart the phone by pressing and holding the end call button. If this does not work you can force a hard reset by removing the battery, reinserting it, and turning the device on again. Follow the Pantech Breakout Battery Replacement Guide.

If the screen is frozen or part of the screen is discolored, you might need to replace the LCD screen. This problem could be a result of water damage or a faulty part.

The phone is lagging and is not responding quickly to commands

The phone may be slow due to the amount of work it is trying to perform. Restart the phone and try again.

You may have too much information stored in the memory of your phone. Delete data (e.g. text messages, music, pictures etc.).

Restore the phone by resetting to factory defaults. From the home screen, tap 'Apps'. Tap 'Settings', then 'Factory data reset', then 'Reset phone', and then 'Erase everything'. (CAUTION: this will erase all current settings and restore it back to the original factory settings.)

If the phone is still slow, there is probably something wrong with the network or motherboard. This will require help from your network provider to fix. To remove the motherboard, refer to the Pantech Breakout Motherboard Replacement Guide.

Pantech Breakout does not save or read data.

Check to see if the memory card is inside the phone. If not, then find a memory card and follow the Pantech Breakout Micro SD/SIM Card Replacement Guide to insert card.

Safely remove the card from the device and put it back in. Refer to Pantech Breakout Micro SD/SIM Card Replacement Guide. If this is not working then the phone may need to be restarted.

Check the settings on your phone to see if the card has too much data on it; in this case some of the storage may need to be deleted for the phone to process it. Review troubleshooting for "Too Much Data Stored on Phone".

Try putting in a working memory card to see if it is the card reader inside the phone that is the problem or if it is the card itself. If the card is broken, the memory card will need to be replaced. If the card reader is broken, it will need to be replaced. Refer to Pantech Breakout Micro SD/SIM Card Replacement Guide.