Wiki réalisé avec l'aide d'étudiants
Une formidable équipe d’étudiants de notre programme éducatif a créé ce wiki.
Tablet Won't Turn On
My tablet will not turn on when I push the power button.
Your tablet's battery may have no charge left. Try charging the device, making sure everything is plugged in correctly. Power on your tablet after an hour has passed.
Once on, the tablet should confirm that the battery is charging on the battery icon in the bottom right corner of the screen by the appearance of a lightning bolt next to or inside the battery icon.
Unfortunately, batteries can't live forever. With use, the battery life/capacity will inevitably shorten. When this happens, you may want to purchase a new battery for your device. Use this guide to replace your battery.
If you have been charging your device but it still does not power on, there may be a problem with your tablet's battery. You'd want to replace your faulty battery with a new one. Use this guide to replace your battery.
Tablet Won't Charge
My device is not charging when I plug the cord in.
Wall Socket Isn't Working Correctly
Your tablet's inability to charge may be caused by a faulty wall socket. Try plugging your charger into a different wall socket. If the device starts to charge, the wall outlet you were using is not working.
Charging Cord is Faulty
If switching wall sockets isn't doing the trick, the problem may be in the charging cord. If the cord is severely bent or worn, that may have affected its ability to charge your device. You may want to try replacing your charging cord with a new one.
Faulty Charging Hardware
If neither of the above solutions resolve the problem, you may want to replace the charging hardware in this device.
Camera Won't Take Pictures Correctly
The camera on my tablet is not working properly, or it won't take pictures.
Smudged or Dirty Lens
If the images on the camera are blurred, spotted, or look weird, check to see if your lens has any dirt or marks on it. Gently clean off the lens using a soft cloth until the lens is clear of all smudges.
If your lens is clear of dirt and smudges, but the cameras still not working correctly, your camera may have some problems. As this will continue to affect your photos, you may want to fix your camera issue using this guide.
Sound Isn't Playing
I want to watch a video or listen to some music but my sound isn't playing.
Volume is Turned Down or On Mute
If you are using media or an app that would normally include sound, but nothing is playing, then your volume setting might be turned down or completely off. There are a couple ways to adjust the volume of your device. The first is adjusting the volume using the volume control button on the left side of the tablet. Another way to adjust the volume is to use the volume control program on the screen, either the volume icon in Settings or the volume icon in the Taskbar.
If setting the volume on your device still does not yield sound, the problem may be in the speakers. Listen to the sound, if any, coming out of your device to determine if the problem is in the right or left speaker. Use the right speaker replacement guide, the left speaker replacement guide, or both once you have determined the source of the problem.
Screen Doesn't Display Anything
My screen is blank or black.
Bad LCD Display Connection
If adjusting the brightness does not improve the display, your screen may have a bad LCD display connection. As bad display will affect usability of the device, you would want to fix the LCD display connection by replacing the component.
Faulty LCD Display
A blank/black screen might also point to a faulty LCD display. You may want to fix the display problem by replacing the component.