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Phone won't turn on

Battery not charged

Make sure that your battery is charged before trying to turn on your phone.

Screen is dead

The screen could be dead and would need to be replaced. See our screen installation guide.

Motherboard is failing

The motherboard is failing or has failed, and would cause the phone to not turn on. See our motherboard installation guide.

The keypad is not working

The keypad could not be working and would not allow user input to be received by the phone.

Phone is working slowly

Memory capacity reached

Your phone might be slowing down because all of it's memory is being used. Try restarting your phone. If the problem persists, look into performing a reset or master reset.

Motherboard is failing

The motherboard is failing or has failed, and would cause the phone to work slowly. See our motherboard installation guide.

Battery dies quickly

Unneeded functions running

Make sure bluetooth on your phone is turned off. Turn down your screen's backlight. Don't listen to music or browse the internet for too long.

Defective battery

Your phone's battery might have internal hardware problems and require replacement. See our battery installation guide.

Battery not charging

Cable unattached

Check to see if your phone's charging cable is fully plugged into both the phone and the outlet.

Defective battery or cable

Your phone's battery or cable might have internal hardware problems and require replacement. See our battery installation guide.

Keypad Unresponsive

Keypad is loose or broken

Your keypad has probably gotten worn over time from use and needs replacement.

Motherboard problem

There might be a hardware problem with your motherboard requiring replacement. See our motherboard installation guide.

Can't connect to network

Sim card problem

Make sure your sim card has been properly installed on your phone. If it has been and the problem persists it may need replacement. See our sim card installation guide.

Screen is black

Screen damaged

Your screen may be damaged and need replacement. See our screen installation guide.

Motherboard failure

There might be a hardware problem with your motherboard requiring replacement. See our motherboard installation guide.

No sound coming from phone

Volume is low

Check to make sure your volume is not 0 and raise it until you can hear.

Speakers broken

Your phone's speakers may be broken and require replacement. See our sound box installation guide.

Phone experiences freezes and/or crashes

Motherboard problem

It is likely that your motherboard is damaged and needs replacement. See our motherboard installation guide.

Battery problem

Your battery could be damaged causing power problems. See our battery installation guide.

Bluetooth not working

Make sure bluetooth is on and in range

Make sure that your phone and the other device using bluetooth are both charged and have bluetooth turned on. Then make sure both devices have set their bluetooth options to visible. Finally make sure that both objects are within range of each other.

white screen

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