Si votre Xbox One s'éteint toute seule, que ce soit au milieu d'un jeu, ou peu de temps après l'avoir allumée, voici les causes et les solutions les plus courantes. (Si votre console ne s'allume pas du tout, consultez plutôt la page Xbox One ne s'allume pas.)
Cause 1 : Paramètres de la console incorrects
Si votre Xbox s'éteint après une période d'inactivité, c'est sûrement dû aux paramètres d'extinction automatique de la console. Pour les modifier, suivez ces instructions :
1. Allumez votre console et allez dans les paramètres.
2. Une fois dans les paramètres, naviguez dans : "Général", puis "Mode veille et démarrage".
3. Et enfin, réglez les deux premières options "Désactiver après" pour modifier après quelle période d'inactivité votre Xbox s'éteindra.
Cause 2 : Mauvaise ventilation
Le problème d'extinction inattendue peut aussi provenir d'une mauvaise ventilation, ce qui cause une surchauffe de la console.
Si vous recevez un message d'erreur disant que la ventilation de votre console est insuffisante, vous devrez essayer de :
1. Éteindre votre console.
2. Attendre environ une heure.
3. Déplacer votre console vers un lieu mieux ventilé.
4. Redémarrer votre console.
Un lieu ventilé est un lieu où il n'y a pas d'objets sur la console, ni derrière, ni sur les côtés. Évitez les lieux clos comme les armoires à portes. Vous pouvez consulter ces instructions pour vous aider à placer votre console.
Si malgré cela, vous rencontrez toujours des problèmes de surchauffe, assurez-vous que les aérations de la console ne sont pas bouchées par de la poussière. Il sera peut-être nécessaire de nettoyer ou remplacer le ventilateur de la console.
Cause 3 : Cordon d'alimentation défectueux
Si votre console s'éteint de manière inattendue pendant l'utilisation ou l'inactivité, la prise de courant peut être défectueuse ou le cordon d'alimentation peut être mal branché. Essayez de brancher l'alimentation directement dans une autre prise, murale de préférence (remarque : pas via un parasurtenseur ou onduleur) et vérifiez que le cordon est correctement branché dans la prise et la console.
Cause 4 : Bloc d'alimentation défectueux
Si la prise de courant fonctionne mais que la console s'éteint toujours, le bloc d'alimentation peut être le problème. Vérifiez le voyant du bloc : si le voyant est blanc ou orange fixe, le bloc d'alimentation fonctionne correctement. S'il n'y a pas de lumière, débranchez-le et laissez-le refroidir pendant 20 minutes, puis essayez de le rebrancher. S'il ne s'allume toujours pas, il est sûrement défectueux. Vous pouvez essayer de remplacer le bloc d'alimentation.
Questions posées à ce sujet
- Xbox Powers on and immediately powers off
- Why is my Xbox one keep turning off and on with the sensor beeping? X
- Xbox One turns on then turns off after a few minutes
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51 commentaires
Nothing I’ve read above works any other ideas of what it could be? My game is not hot or heating up if it doesn’t even stay on. It just shuts off repeatedly after the Xbox logo.
destinationz24 - Réponse
I have gotten this problem as well.
Morgan Frandy -
Have you tried a offline update ? or Hard drive failing
Kelly Moore -
I have also gotten the same thing some times it won't Evan show the xbox logo
Albert eighnstine -
My one loads up fine then after a period of time turns off & the power supply has a red light and won’t turn on. The power brick is brand new, would this be a overheating problem or a hard drive on the way out ?
Kelly Moore - Réponse
Mine Turns on, doesn’t Show anything on the tv makes a Quiet Humming Noise, then turns itself Off.
Jaden - Réponse
Mines just started doing this have you had any luck?
Lauren Ashton -
I haven’t Had time to Attempt it, but if I get the time, I will reply to this thread weather it worked or not.
Jaden -
Mine’s done this exact thing. No online solve I can find.
jcsutherlin -
same myn just turns on nothing on the tv it turns off with a click and most of theese i cant do
wyatt eckley -
Same issue. Bought a new power cord and it did nothing. Could be something to do with my HDMI, but I might just send the console somewhere to see if they can figure out the issue.
Bode Russell -
This has just happened to mine and a friends xbox in the same week (identical models, bought at the same time) - was there a xbox update last week?
(Xbox One S)
Tim Bateman - Réponse
I replaced my power supply and started playing after weeks of playing for 20 minutes and then the Xbox one S turning off and not being able to turn back on for about an hour if at all that day. It worked after replacing the power supply for a few hours then turned off again. There is nothing on top it sit all by itself on a end table… I don’t get it I have only had it 6 months… any ideas ???
Phillip Bunk - Réponse
When the Xbox One S was released my roommate bought one and let me use so we could play online together, after a couple months 6ish, It got to where after playing it for sometime then it would turn off by itself… Sometimes it would take multiple tries to get it to come on and stay on and sometimes it would just come back on for another random amount of time. Over a short period of it doing this it continued to get worse and worse until eventually I had to end up spamming the power button, unplugging it, plugging it back in after a minute or so over and over until it would come on for another short period of time mostly. On occasion it would stay on for like 3,4,5,8 hours but was rare. I found pressing the disc eject would sometimes get it to come on and stay on.. there was a method I read to it but don’t remember it mostly. From my research my conclusion is the most likely issue is with power supply maybe, or a bad software update but I doubt it, We got replacement via warranty, had no water damage. Sorry4You
Shawn Jones -
My xbox comes on but stays on green screen that says xbox after awhile turns self off. Never loads any ferther
Patrick Blough - Réponse
If you have external hard drives one or more of them might be causing the problem. I have a 5tb that cause mine to turn off during start up.
Morgan Frandy - Réponse
Mine xb1 wont turn on with the kinect plugged in or if it does turn on I can only play it for like 10-30 mins before it just dies. If I unplug the kinect it works
Adrian Richard - Réponse
Sounds like failing power supply. It doesn't turn on or will turn of after some time because the power supply can't keep up with the extra juice the Kinect sensor is using, If when you unplug the Kinect the Xbox stay on and doesn't cut off by itself anymore that lends hand to that being the issue. It also means as time goes on it will fail more until it quits working and fails completely.
Shawn Jones -
I have no problems with my Xbox 360 red Ring of death can kill you because it says death on the end of the name don't touch it or look at it if you are staring at it try to find a safe place to stare at it
Zoza Habozo - Réponse
Green ring is the ring that does not cause any problems to you
Zoza Habozo - Réponse
I've replaced the thermal paste as many have suggested and it still turns off after approximately an hour.
Nicholas Carrelli - Réponse
Ive been an xbox guy for years. My xbox wont turn on and cant get any customer service to help. &&^& YOU MICROSOFT. Im going back to playstaion. Yall suck
Mikeal Jock - Réponse
Why dose my son xbox 1 turn off as soon as he put it on
Mohammed Salim - Réponse
My Xbox one s turns off randomly during night.. I've tried switching cables and outlets.. Haven't found a solution yet but I think it could be due too the power outlet? If had the same problem with my TV once all of sudden turned off and never came back on.. That's because I had too many wires plugged into the outlet and it cooked my TV power cable.. This could be the same situation with people's Xbox randomly turning off? Maybe a power surge fried your Xbox power supply and it may need replacing.. Haven't found a solution for my problem but I've had bad outlets around my house for along time so I don't know if it's my outlets or my xbox completely..
Shayla Woods - Réponse
I know it's not recommended but I decided too shake my xbox one s in my hands and loads of dust ect fell out.. since then my xbox has on automatically turned off like 3-4 times tonight which it normally does it 6-7 times it's quite odd as it only turns off during Night persifically between 12-6 Am.. Maybe I could switch time schedules so I'm asleep by then and see if it turns off during the day? Probably will but I left my xbox on when I went too bed after 7 in the morning and I woke up too it still on? Like right now it's 6.16 and 20 minutes ago my xbox turned off twice within 10 minutes but since then it's been working fine..? I'm extremely confused because this has just started happening like 4 days ago.. never looked like it has problems or sounds like it.. just turns off randomly..
Shayla Woods -
So power supply is fine nothing wrong there ventilation is fine all areas needed are cleared in an open area it has been cleaned few months ago very thoroughly so no blockage of air way so wtf is wrong with my xbox one s it the white one ??
rex.molly - Réponse
My Xbox one has recently just start turning off. Sometimes it stays on for an hour then go off and sometimes it may stay on for 10-15 mins and go off. But I've noticed when I try to play a game it'll go off a lot quicker. Maybe 5 mins after I start playing. I've tried pretty much everything I was told to try to fix it.
Jarard X - Réponse
Hi need assistance please. I’ve been having overheating problems with my Xbox one so I wanted to clean it. I followed the step by step tutorial on YouTube and I successfully removed the The side assembly and the top assembly but then in the process of removing the front assembly I accidently removed the small plastic bit attached to the flimsy blue flat wire on the front assembly. I proceeded to clean the fan and got rid of most of the dust covering the ventilations. When I put everything back together my Xbox would not turn on from the console button but from pressing the home button on a control. After a few seconds it would immediately turn off by itself. Is this a problem I can easily fix or should I take it into a tech repair shop? Thank you for your time :)
deathdonkey - Réponse
My power button lights up and within seconds shuts off. No signal to the screen at all not even a blip, attempted hard resets, can't access on screen trouble shooter. Any ideas?
Chris Grizzard - Réponse
Mine just beeps light button flashes then shuts off i replaced the internal power supply unit but still same problem only this time the buttons quit working what is going on with it can some one help
Brett Clark - Réponse
i updated the controllers. I was told i would have to replace some things in it. Instead, I just bought a wired controller and it’s been fine. Microsoft puts in parts that will last for a few years then, like other tech companies, they set you you up to keep buying their products. It is the monopoly of the tech companies, I guess.
destinationz24 - Réponse
my game loads the it turns off xbox name xjxjgoated pass ##############
JOSEPH PERKINS - Réponse
My roommate bought a Xbox 1 S soon after release and let me use so we could play online together, after 6ish months maybe, It got to where after playing it sometime it would turn off by itself… Sometimes it would take multiple tries to get it to come on and stay on. Sometimes it would just come back on for another random amount of time. Over a short period of it doing this it continued to get worse and worse until eventually I had to end up spamming the power button, unplugging it, plugging it back in after a minute or so over and over until it would come on for another short period of time mostly. On occasion it would stay on for like 3,4,5,8 hours but was rare. I found pressing the disc eject would sometimes get it to come on and stay on.. there was a method I read to it but don’t remember it mostly. From my research my conclusion is the most likely issue is with power supply maybe, or a bad software update but I doubt it, We got replacement via warranty. Try contact a circuit board repairman and let them
Shawn Jones - Réponse
Why does my xbox one automatically turn off while playing games ?
Christian Williams - Réponse
Did you not read anything on this entire page? No one here can exactly diagnose the issue unless they have the technical expertise to do so or is willing to help along with having the device within them.
Shawn Jones -
my xbox will work for about 15-20 minutes then $@$* off and the light on the PSU turns off then ill have to unplug it for a bit just to use it for 15-20 more minutes
Noah Haas - Réponse
The DLC addons seem to cause it for me. I have uninstalled all of the Wonderlands content and re-installed just the base game. No crashes since until I tried re-installing Coiled Captures. The Xbox X started turning off again. I have not tried this only the 2nd DLC yet.
BRETT RAGAR - Réponse
Just got the same problem it's on but shows nothing
Mueez Paulse - Réponse
My Xbox was turning off after a second after I turned it on. How I got it to work was prayer and repeatedly pressing the logo to turn it on and then holding it for a hard reset. It took like ten minutes to time it. But once I knew I timed it, was by noticing that the logo didn’t instantly turn off after a second. After that, I took out the power cord waited ten seconds and plug it back in and turned it on and It worked.
Marcelo Bortolotti - Réponse
The Xbox ones power block turns orange for a split second then just completely turns off can’t even turn the Xbox on no light no nothing
Ghxst - Réponse
My one S is turning off only while playing a game otherwise stays on infinitely even though it's properly ventilated and the supply and cord are perfectly fine.
Connor Wagenaar - Réponse
Same thing happened with my old Xbox one s it would turn on show the power light for like 3 seconds then turn off instantly and after it hadn’t worked for about 6 months I’ve found an older Xbox one that worked for a few days and now the same thing is happening to it. Don’t think it can be fixed by the looks of this thread instead I rekon xboxs r just designed to do this after a certain period of time so you buy a new one . Trust I’ve tried every possible fix method only thing that would get it on for 20 mins without waiting a day would be by hairdrying all the vents on the Xbox for 10 mins
Arian James - Réponse
My Xbox one x shuts off before play games. It just shuts off without warning
John Cullen - Réponse
Look at my post, your problem is the thermal paste of your power brick transistors!
emilic -
My xbox one just randomly makes a noise freezes then switches off im so sick of this BS!! I get a ban on Halo3 each time this happens ... worst design ever. Didnt have this problem with xbox 360
Sonia - Réponse
My Xbox 1 has green and yellow line on the tv screen and it won’t play a disk
Lisa Conley - Réponse
It was fine until I turned it on just now it has green and yellow and red lines on it and won’t play the disk
Lisa Conley - Réponse
If your xbox is turning off randomly (mostly after turning it on)... and its related to the power supply : if you unplug the power supply, wait a few min and you plug it back on and it is back to working conditions just to turn off after you try to launch a game...
Well then the issue is the thermal paste of the transistors of your power supply.
Open your power supply, unscrew the transistors, clean the old thermal paste, put new thermal paste, screw them back in.
DONE! Solved my problem, now xbox not shutting down by it self...
emilic - Réponse
Mine turns on for 20 seconds then off the fan doesn't spin and there no hdmi output
mjj everything - Réponse
My game still cutting off by its self I don’t no what to do because I’d will never stop cutting off
Glennis Gilmore - Réponse
I haven't used mine in almost 3 years. I just cleaned it off and blew away all the dust and stuff. It still turns off by itself. Does anyone know why?
Harlow “Bullet” Tucker - Réponse