HTC Fortress Troubleshooting

You want to install a new SIM Card in your phone, or your current SIM Card is broken.

Follow our SIM Card installation tutorial here.

Keyboard has sustained physical damage and needs to be replaced.

If your keyboard is broken, you may need to install a new keyboard. See our HTC Fortress Keyboard Installation guide here.

Camera is broken and needs to be replaced.

If your camera has been cracked or no longer works, you might want to install a new camera. See our HTC Fortress Camera Installation guide here.

Your phone is in its case and without you pressing any buttons or sliding it open, the screen activates.

This is a common problem among Fortress users. One possible cause is that if your carrying case has a magnet fastener, it could be triggering a signal inside the phone, telling it to wake up. You can either get a new case for your phone, remove the magnet from the case or get a case with magnets only on the sides, as cases with magnets in the center tend to cause this problem more than others. Also, if your case is made by your provider, you may consider purchasing one here.

When your phone is locked, the unlock slider will slide left and right, but the phone won't unlock.

Your phone will need a soft reset to fix this problem. Follow the steps in the Soft Reset guide here.

There is no image on the screen.

Try to power on your HTC Fortress by holding down the power button for 3 seconds. If nothing happens, try charging the device. If your device doesn't respond when it is attached to the charger and a power source, see the guide for installing a new battery here.

Sometimes the HTC Fortress will go into Hibernate Mode and turn off the display. Simply press the power button once to get out of Hibernate Mode. If nothing happens, try using the hardware buttons such as the menu keypad and keyboard to navigate the phone's menus.

If the above methods didn't work, try performing a Soft Reset by following the guide here.

As a last resort, try a Hard Reset. This will delete all of the data on your phone.

Your phones display has lines on the screen.

With your phone unlocked, tap Start in the upper left corner. Find the Settings icon and tap it, and then tap Today. Select ATT_Tabbed and uncheck "Use this picture as background".

If the above method didn't work, try performing a Soft Reset by following the guide here.

Applications installed after market can cause this problem. If you noticed this problem after installing an application, you can try uninstalling it by following this guide.

As a last resort, try a Hard Reset. This will delete all of the data on your phone.

When you tap on the screen, the tap is registered in a different place than where you intended.

Some problems with the display can be caused by a misaligned screen. Try running the Screen Alignment Process.

Screen protectors can cause taps to be registered incorrectly. Try removing your screen protector if you have one.

If the above methods didn't work, try performing a Soft Reset by following the guide here.

As a last resort, try a Hard Reset. This will delete all of the data on your phone.

Your HTC Fortress constantly shows 1 unread text message, although you do not have any unread text messages.

Try performing a Soft Reset by following the guide here.

Try a Hard Reset. This will delete all of the data on your phone.

Sources

HTC Tilt 2 Troubleshoot Display issues (goolge search)

forums.at&t.com

forum.xda-developers.com

cummunity.htx.com

Answers.microsoft.com