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Motorola Droid RAZR M Troubleshooting

Troubleshooting for Motorola Droid RAZR M. Released September 2012, identified by model number XT907.

Droid RAZR M won't turn on

No matter what you do, you can't get your Droid RAZR M to turn on.

Battery is dead

Even when the phone is not being used it still sips power waiting for phone calls or text messages. Your battery could have died, this can be remedied by using the included charging cable. If the battery will not charge, it might need to be replaced.

Phone is water damaged

The Droid RAZR M is only rated as splash resistant, so it is not meant to be exposed to more than a little bit of water. If there is evidence of condensation or fog in the device your phone is probably water damaged and will not function.

Faulty display

It is possible that it appears nothing is happening because the display is faulty or not lighting up. You may need to replace the display.

Phone is physically damaged

Dropping your phone can cause damage to the internals even without obvious external damage. You may need to replace the motherboard or display.

No sound comes from the speaker

Droid RAZR M is on, but no sound is coming through the speakers.

Phone has low volume

The phone's volume may be low or muted. Press the volume rocker on the side of the phone until the desired volume has been found. It is possible that you cannot hear the sound over the ambient noise in the room. Volume settings can be adjusted in the Settings app under Sound.

Phone is muted

If the icon displayed in the volume settings is a speaker with a line through it, the volume is muted for that item. Drag the slider as you would to increase the volume and it will no longer be muted.

Headphones are plugged in

If you have headphones plugged into the phone, the sound will play through the headphones and not the speaker. Try unplugging your headphones.

Speaker is broken

The speaker in the phone may not be working. Try turning off and on the phone. It is possible the speaker may need to be replaced.

No sound comes from attached headphones

Headphones are plugged in, but no sound comes out.

Phone has low volume

The phone's volume may be low or muted. Press the volume rocker on the side of the phone until the desired volume has been found. It is possible that you cannot hear the sound over the ambient noise in the room. Volume settings can be adjusted in the Settings app under Sound.

Phone is muted

If the icon displayed in the volume settings is a speaker with a line through it, the volume is muted for that item. Drag the slider as you would to increase the volume and it will no longer be muted.

Application does not use sound

The application you are using may not use any audio.

There is an obstruction in the headphone port

The headphone port on your phone is always exposed and could get lint trapped inside of it. This will get in the way of the connection between the headphone's plug and the socket. Blow into the headphone port or use compressed air to clear it out.

Headphones are broken

Your headphones may be broken and need to be replaced. Try using the headphones with a device that you know to play sound through headphones.

Headphone jack is broken

The phone's headphone jack may be physically broken and need to be replaced.

Droid RAZR M is not charging

Your phone is plugged into the charger but will not charge.

Wall socket is broken

Make sure the wall socket that you are plugging that charger into works by charging other devices with it. Some wall sockets require a switch to turn it on.

Charger is broken

Make sure the charger is functional by testing it on another phone with a USB 2.0 charging port.

Battery is dead

The battery may be unable to charge because it is dead, in which case it would need to be replaced. You can purchase a replacement battery from a third party or from Motorola.

Charging port is broken

The USB charging port may be broken, in which case it would need to be replaced. A guide on replacing the USB charging port will be posted soon.

Touchscreen is not responding

The display works but will not respond to touch.

Screen is dirty

Use a microfiber cloth to wipe away any dirt, water, or grease. This can interfere with touchscreen recognition.

Screen is broken

If the screen is physically shattered or cracked, it will need to be replaced.

You are wearing gloves

Most gloves will interfere with the touchscreen. Remove any material covering your fingers.

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