Common Nintendo Wii U console and GamePad problems
Diagnose and fix the most common problems plaguing your Nintendo Wii console and controller with these step-by-step DIY troubleshooting guides.
|Wii U Won't Turn On
|The Wii U console is not turning on.
Potential causes include the AC adapter needing to be reset, a faulty wall outlet, a broken AC adapter, an overheating console, and a damaged motherboard.
View all causes and solutions.
|Wii U No Sound or Video from the TV
|There is no video or sound coming from the television or stereo.
Potential causes include poor TV/Stereo connection, improper TV/Stereo settings, broken AV cables, dirty audio and video ports, and damaged audio and video ports.
|Wii U GamePad Won't Turn On
|The GamePad does not turn on.
A potential cause is a dead controller battery.
|Wii U GamePad Unresponsive or Sticky Analog Sticks
|The analog sticks on the GamePad are sticking or don't always respond.
Potential causes include dirty analog sticks and faulty analog sticks.
|Wii U GamePad Unresponsive or Sticky Buttons
|The buttons on the GamePad don't always respond.
Potential causes include dirty buttons or faulty buttons.
|Wii U Stuck Disk
|Pressing the eject button on the console does not eject the disk.
Potential causes include a disconnected eject button or a disconnected CD drive.
|Wii U Console Does Not Recognize GamePad
|The Wii U is not recognizing the GamePad controller.
A potential cause is an unsynchronized GamePad controller.
|Wii U Freezes Unexpectedly
|The system freezes or crashes unexpectedly.
Potential causes include a system malfunction, network problems, hard drive problems, and USB issues.
|Wii U GamePad Not Syncing Correctly
|The Wii U GamePad will not sync or immediately loses sync after being synced.
Potential causes include multiple Wii U consoles or GamePads in use, device interferences, and a general controller malfunction.
|Wii U Gamepad Power or Charge Issues
|The GamePad will not hold a charge or will not power on.
A potential cause is an AC adapter malfunction.
|Wii U Won't Connect to the Internet
|The Wii U is unable to connect online via Wi-Fi.
Potential causes include a system malfunction and out of date software.
|Wii U Black Screen
|Inverted colors or a distorted display appear on the screen.
Potential causes include a system malfunction, out of date software, poor HDMI connection, or improper TV settings.