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Introduction

Follow the steps in this guide to remove, transfer, and/or replace the earpiece speaker and front sensor assembly in your iPhone XS. This assembly includes the earpiece speaker, microphone, ambient light sensor, flood illuminator, and proximity sensor.

This assembly is paired to your individual iPhone from the factory, so you must transfer it from your old display to your new one during any display replacement.

The flood illuminator forms part of the biometric Face ID security feature, and Face ID functions will fail if the original component is damaged or incorrectly installed. Replacing it with a new part will also cause Face ID to fail, so take extra care not to damage any of these components during this procedure. If damaged, only Apple can restore Face ID function.

  1. Before you begin, discharge your iPhone battery below 25%. A charged lithium-ion battery can catch fire and/or explode if accidentally punctured.
    • Before you begin, discharge your iPhone battery below 25%. A charged lithium-ion battery can catch fire and/or explode if accidentally punctured.

    • Power off your iPhone before beginning disassembly.

    • Remove the two 6.9 mm-long pentalobe screws at the bottom edge of the iPhone.

    • Opening the iPhone's display will compromise its waterproof seals. Have replacement seals ready before you proceed past this step, or take care to avoid liquid exposure if you reassemble your iPhone without replacing the seals.

  2. Heating the lower edge of the iPhone helps soften the adhesive securing the display, making it easier to open.
    • Heating the lower edge of the iPhone helps soften the adhesive securing the display, making it easier to open.

    • Use a hairdryer or heat gun or prepare an iOpener and apply it to the lower edge of the iPhone for about a minute in order to soften up the adhesive underneath.

  3. The next two steps demonstrate the iSclack, a handy tool that we recommend for anyone doing frequent repairs. If you aren't using the iSclack, skip down two steps for an alternate method. If the plastic depth gauge is attached at the center of the iSclack, remove it now—it's not needed for larger phones like the iPhone XS.
    • The next two steps demonstrate the iSclack, a handy tool that we recommend for anyone doing frequent repairs. If you aren't using the iSclack, skip down two steps for an alternate method.

    • If the plastic depth gauge is attached at the center of the iSclack, remove it now—it's not needed for larger phones like the iPhone XS.

    • Position the suction cups near the bottom edge of the iPhone—one on the front, and one on the back.

    • Press both suction cups firmly into place.

    • If your display or back glass is badly cracked, covering it with a layer of clear packing tape may help the suction cups adhere. The iSclack also includes two pieces of tape for this purpose.

  4. Hold onto your iPhone securely and close the handle of the iSclack to slightly separate the screen from the rear case of the phone. Don't try to completely separate the screen; a small opening along the bottom edge is all you need. Insert an opening pick into the gap under the display on the lower edge of the iPhone.
    • Hold onto your iPhone securely and close the handle of the iSclack to slightly separate the screen from the rear case of the phone.

    • Don't try to completely separate the screen; a small opening along the bottom edge is all you need.

    • Insert an opening pick into the gap under the display on the lower edge of the iPhone.

    • Skip the next two steps.

    pay attention to not insert tools between glass and plastic display frame, as I do.

    (insert separation tool under plastic frame)

    cristiano - Réponse

  5. If you're using a single suction handle, apply it to the bottom edge of the phone, while avoiding the curved portion of the glass. If your display is badly cracked, covering it with a layer of clear packing tape may allow the suction cup to adhere. Alternatively, very strong tape may be used instead of the suction cup. If all else fails, you can superglue the suction cup to the broken screen.
    • If you're using a single suction handle, apply it to the bottom edge of the phone, while avoiding the curved portion of the glass.

    • If your display is badly cracked, covering it with a layer of clear packing tape may allow the suction cup to adhere. Alternatively, very strong tape may be used instead of the suction cup. If all else fails, you can superglue the suction cup to the broken screen.

  6. Pull up on the suction cup with firm, constant pressure to create a slight gap between the front panel and rear case. Insert an opening pick into the gap. The watertight adhesive holding the display in place is very strong; creating this initial gap takes a significant amount of force. If you're having a hard time opening a gap, apply more heat, and gently rock the screen up and down to weaken the adhesive until you create enough of a gap to insert your tool.
    • Pull up on the suction cup with firm, constant pressure to create a slight gap between the front panel and rear case.

    • Insert an opening pick into the gap.

    • The watertight adhesive holding the display in place is very strong; creating this initial gap takes a significant amount of force. If you're having a hard time opening a gap, apply more heat, and gently rock the screen up and down to weaken the adhesive until you create enough of a gap to insert your tool.

  7. Slide the opening pick around the lower left corner and up the left edge of the iPhone, slicing through the adhesive holding the display in place. Don't insert the opening pick too far into the iPhone, or you may cause damage to internal components. Don't insert the opening pick too far into the iPhone, or you may cause damage to internal components.
    • Slide the opening pick around the lower left corner and up the left edge of the iPhone, slicing through the adhesive holding the display in place.

    • Don't insert the opening pick too far into the iPhone, or you may cause damage to internal components.

  8. Re-insert your pick at the bottom edge of the iPhone, and slide it up the right side to continue separating the adhesive. Don't insert the pick very far, or you may damage the display cables along this side of the iPhone. Insert it only a few millimeters, or about the width of the display bezel. Don't insert the pick very far, or you may damage the display cables along this side of the iPhone. Insert it only a few millimeters, or about the width of the display bezel.
    • Re-insert your pick at the bottom edge of the iPhone, and slide it up the right side to continue separating the adhesive.

    • Don't insert the pick very far, or you may damage the display cables along this side of the iPhone. Insert it only a few millimeters, or about the width of the display bezel.

  9. The top edge of the display is secured with both glue and clips. Slide the opening pick around the top corner of the display, while gently pulling or wiggling the display down in the direction of the Lightning port. The clips will break if you use too much force. Work carefully and be patient.
    • The top edge of the display is secured with both glue and clips.

    • Slide the opening pick around the top corner of the display, while gently pulling or wiggling the display down in the direction of the Lightning port.

    • The clips will break if you use too much force. Work carefully and be patient.

    • Again, don't insert the pick more than a few millimeters—about the width of the display bezel—or you may damage the front panel sensor array.

    • Slide the pick to the opposite corner and cut any remaining adhesive securing the display.

  10. Pull on the small nub on the suction cup to remove it from the front panel.
    • Pull on the small nub on the suction cup to remove it from the front panel.

    • If you used an iSclack and it's still affixed to the iPhone, remove it now.

  11. Open the iPhone by swinging the display up from the left side, like the back cover of a book. Don't try to fully separate the display yet, as several fragile ribbon cables still connect it to the iPhone's logic board. Lean the display against something to keep it propped up while you're working on the phone.
    • Open the iPhone by swinging the display up from the left side, like the back cover of a book.

    • Don't try to fully separate the display yet, as several fragile ribbon cables still connect it to the iPhone's logic board.

    • Lean the display against something to keep it propped up while you're working on the phone.

    • During reassembly, lay the display in position, align the clips along the top edge, and carefully press the top edge into place before snapping the rest of the display down. If it doesn't click easily into place, check the condition of the clips around the perimeter of the display and make sure they aren't bent.

    Open from the LEFT. Photo confused me and I came very close to damaging my phone by opening from the wrong side.

    charlotte - Réponse

    • Remove five screws securing the logic board connector bracket, of the following lengths:

    • Three 1.0 mm Y000 screws

    • One 1.3 mm Y000 screw

    • One 3.7 mm Phillips screw

    • Throughout this repair, keep track of each screw and make sure it goes back exactly where it came from to avoid damaging your iPhone.

    The ribbon makes the 1.3 mm screw a little tricky. Use one hand to hold the display at a 90 degree or smaller angle to create the slack necessary to get the screw driver in place.

    charlotte - Réponse

    I tracked my screws by using my kids fridge magnets to hold each screw size and placing a piece of masking tape below with the screw size.

    charlotte - Réponse

    I stripped a screw ugh

    Tresia - Réponse

  12. Remove the bracket.
    • Remove the bracket.

    • The bracket may be lightly adhered in place. Lift gently but firmly to separate it.

    • During reassembly, this is a good point to power on your iPhone and test all functions before you seal the display in place. Be sure to power your iPhone back down completely before you continue working.

    During reassembly, pause here to check function. Gently reattach the top of the display to the base to test face ID.

    charlotte - Réponse

  13. Use a spudger or a clean fingernail to pry the battery connector up from its socket on the logic board. Try not to damage the black silicone seal surrounding this and other board connections. These seals provide extra protection against water and dust intrusion.
    • Use a spudger or a clean fingernail to pry the battery connector up from its socket on the logic board.

    • Try not to damage the black silicone seal surrounding this and other board connections. These seals provide extra protection against water and dust intrusion.

    • Bend the connector slightly away from the logic board to prevent it from accidentally making contact with the socket and providing power to the phone during your repair.

  14. Use a spudger or a fingernail to pry up and disconnect the front panel sensor assembly connector. Use a spudger or a fingernail to pry up and disconnect the front panel sensor assembly connector.
    • Use a spudger or a fingernail to pry up and disconnect the front panel sensor assembly connector.

  15. Use a spudger or a fingernail to disconnect the OLED panel cable connector. To re-attach press connectors like this one, carefully align and press down on one side until it clicks into place, then repeat on the other side. Do not press down on the middle. If the connector is misaligned, the pins can bend, causing permanent damage.
    • Use a spudger or a fingernail to disconnect the OLED panel cable connector.

    • To re-attach press connectors like this one, carefully align and press down on one side until it clicks into place, then repeat on the other side. Do not press down on the middle. If the connector is misaligned, the pins can bend, causing permanent damage.

    Shine a bright light here to help you align the connector. Eventually, the right side snapped in first.

    charlotte - Réponse

    On reassembly, use the pad of your fingertip to reconnect.

    charlotte - Réponse

  16. Use a spudger or fingernail to pry the digitizer cable connector up from its socket. This connector's recessed location makes it tricky to reconnect. Take your time and align it carefully, then gently press it into place with your fingertip—first one side, then the other. You should feel it click into place.
    • Use a spudger or fingernail to pry the digitizer cable connector up from its socket.

    • This connector's recessed location makes it tricky to reconnect. Take your time and align it carefully, then gently press it into place with your fingertip—first one side, then the other. You should feel it click into place.

    • If any part of your screen doesn't respond to touch after your repair, disconnect the battery and then re-seat this connector, making sure it clicks fully into place and that there's no dust or other obstruction in the socket.

    Reassembly: reconnecting the press connectors upon reassembly was so hard, even for the ones not seated in a recessed location !! It took me two days to get them reconnected. What helped me was to shine bright lights on all sides of the iPhone and then hold the iPhone vertically like a book and press it in that way. They are now all in, but the touchscreen functionality has disappeared :( so I will need to reconnect that one.

    natialollie - Réponse

  17. The front panel sensor assembly flex cable is lightly adhered in place. Carefully lift the cable until the adhesive separates. Carefully lift the cable until the adhesive separates.
    • The front panel sensor assembly flex cable is lightly adhered in place.

    • Carefully lift the cable until the adhesive separates.

    Will replacing camera and sensors fix damaged face I'd

    Siddhartha Chowdhury - Réponse

    No, FaceID will be disabled because the original sensors are paired with the logic board.

    Arthur Shi -

  18. Remove the display assembly.

    I wish the reassembly directions were separate. I forgot to pause here to do the waterproof seal.

    charlotte - Réponse

  19. On the back of the display assembly, peel back and remove any tape covering the hidden screw at the lower right corner of the speaker housing. On the back of the display assembly, peel back and remove any tape covering the hidden screw at the lower right corner of the speaker housing.
    • On the back of the display assembly, peel back and remove any tape covering the hidden screw at the lower right corner of the speaker housing.

  20. Remove the three Y000 screws securing the speaker/sensor assembly: One 1.3 mm screw
    • Remove the three Y000 screws securing the speaker/sensor assembly:

    • One 1.3 mm screw

    • One 1.4 mm screw

    • One 1.9 mm screw

    While disassembling, I missed that these are all Y000. Prior list specifies in the bullets, but this list specifies in the text preceding the bullets.

    charlotte - Réponse

  21. The earpiece speaker is lightly adhered in place. Using a spudger, gently pry under the top edge of the speaker assembly, and flip it over—down and away from the top edge of the display.
    • The earpiece speaker is lightly adhered in place.

    • Using a spudger, gently pry under the top edge of the speaker assembly, and flip it over—down and away from the top edge of the display.

    • The speaker remains attached via a very thin flex cable. Be careful not to strain or damage the cable.

  22. Use a hairdryer or heat gun or prepare an iOpener and apply it to the top front of the display for about a minute, in order to soften the adhesive securing the sensors.
    • Use a hairdryer or heat gun or prepare an iOpener and apply it to the top front of the display for about a minute, in order to soften the adhesive securing the sensors.

  23. Carefully slide the edge of an opening pick underneath the flex cable below the microphone. Twist gently to separate the microphone, while being careful not to strain or damage the flex cable. If needed, use the point of the spudger to finish separating the microphone from its notch in the front panel. If the microphone remains difficult to separate, apply more heat.
    • Carefully slide the edge of an opening pick underneath the flex cable below the microphone.

    • Twist gently to separate the microphone, while being careful not to strain or damage the flex cable.

    • If needed, use the point of the spudger to finish separating the microphone from its notch in the front panel. If the microphone remains difficult to separate, apply more heat.

  24. Working left to right, slide an opening pick beneath the flex cable and underneath the proximity sensor + flood illuminator module. Gently wiggle and lift to separate the module from its notch in the front panel. It's helpful to lift and hold the speaker out of the way for access. Just be careful not to pull on the thin flex cable while you work.
    • Working left to right, slide an opening pick beneath the flex cable and underneath the proximity sensor + flood illuminator module.

    • Gently wiggle and lift to separate the module from its notch in the front panel.

    • It's helpful to lift and hold the speaker out of the way for access. Just be careful not to pull on the thin flex cable while you work.

  25. Use tweezers to wiggle the ambient light sensor and lift it from its notch in the display. If the sensor does not wiggle free after a few seconds, apply more heat and try again.
    • Use tweezers to wiggle the ambient light sensor and lift it from its notch in the display.

    • If the sensor does not wiggle free after a few seconds, apply more heat and try again.

    • The sensor remains attached to the rest of the sensor assembly via a very thin flex cable. Be careful not to strain or damage the cable.

  26. If you successfully removed the entire ambient light sensor, as shown in the first photo, continue to the next step below. If the white diffuser strip detached and remains embedded in the display, as shown in the second photo, you will need to carefully lever it out along the top edge using a thin blade or pry tool. Re-applying heat first may make this task a bit easier. During reassembly, install the diffuser into the display first, making sure it faces the right direction (the front-facing side is shown in the first image, and the rear-facing side is shown in the third).
    • If you successfully removed the entire ambient light sensor, as shown in the first photo, continue to the next step below.

    • If the white diffuser strip detached and remains embedded in the display, as shown in the second photo, you will need to carefully lever it out along the top edge using a thin blade or pry tool. Re-applying heat first may make this task a bit easier.

    • During reassembly, install the diffuser into the display first, making sure it faces the right direction (the front-facing side is shown in the first image, and the rear-facing side is shown in the third).

    • Then, set the ambient light sensor on top of the diffuser. You will need to hold the sensor in position while installing the screws securing the earpiece/sensor assembly. Once the screws are tightened, the sensor will stay in place and work normally.

  27. Remove the earpiece speaker and front sensor assembly. During reassembly, check the position of the black plastic module containing these components: Proximity sensor
    • Remove the earpiece speaker and front sensor assembly.

    • During reassembly, check the position of the black plastic module containing these components:

    • Proximity sensor

    • Flood illuminator

    • The module must be positioned so that these components are not obstructed by any adhesive.

    This picture is upside down compared to the prior step, look carefully to ensure proper alignment.

    charlotte - Réponse

Conclusion

Compare your new replacement part to the original part—you may need to transfer remaining components or remove adhesive backings from the new part before installing.

To reassemble your device, follow the above steps in reverse order.

Take your e-waste to an R2 or e-Stewards certified recycler.

Repair didn’t go as planned? Check out our Answers community for troubleshooting help.

22 autres ont terminé cette réparation.

Jeff Suovanen

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12 commentaires

My iPhone xs face I'd isnt working . Can changing front cameras and sensors will fix it ,

Siddhartha Chowdhury - Réponse

no, cameras are not part of the prox module located on the display itself. you have to switch the prox module from the old display to the new one, the bundle of prox sensor, ambient light sensor, receiver, top mic and face id module. or run repaircal on new display assembly with NEW prox module etc OR ELSE face ID won’t work

nand26 -

My iPhone XS’s Face ID stopped working yesterday suddenly. I tried all the standard stuff like resetting Face ID and restore, so it’s definitely a hardware problem.

When trying to set up Face ID, the phone detects a face but always says to move the phone up or down. Likewise, in selfie portrait mode in the camera, it keeps saying move farther away.

So if I were to change the front sensor assembly, it wouldn’t work anyway?

Daniel Kim - Réponse

Hi Daniel,

You are correct. FaceID hardware is paired to the logic board—replacing the hardware will disable FaceID.

Arthur Shi -

Can you tell how to make face id still work after changed this part ?

wahyu_beattles - Réponse

Hello,

Please can you explain so we all understand the connection of replacing the earphiece speaker on this way and Face ID function? Will it work or not! What is confusing is that face id projector is on another flex, below battery…but I don’t understand what part that face id is using is on this new part you replaced. Face ID is on both flex or how is working. Why simply replacing this earphiece with new flex will cause faliure in face ID. Please explain!!!! Thank’s

Kobra Kicva - Réponse

Hi Kobra,

The flood illuminator on the earpiece speaker module is paired with the logic board and will cause Face ID to not work if it is replaced.

Arthur Shi -

Hello!

What will happen if the 3 screws that secure the ear/sensor assembly down are not placed back in order?

Eve - Réponse

Hi, If I replace iPhone XS Earpiece Speaker with this new one, my FaceID will stop working? please clarify.

Morris - Réponse

The flood illuminator on the earpiece speaker module is paired with the logic board and will cause Face ID to not work if it is replaced.

Fredy Melara -

hi, i need to replace the display and ear speaker on my iphone xs. replacing ear speaker and display will make face id still working? sorry but i am little confused. just wanna make sure if i buy display and ear speaker replacement am i all set?

Matteo Sella - Réponse

Face ID stopped working after iphone XS was under water, and now letter "y" not working any ideas please on what do do....

Sboniso Nyati - Réponse

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