Shark Rocket HV301 Troubleshooting

The vacuum does not pick up any sized particle when in use.

The dust cap is where all debris is collected; it must be emptied regularly. Check the dust cap, it may be too full. Our guide on replacing the filter will give you directions on how to access the dust cap.

Check our guide to replace your vacuum hose to learn how to disconnect the hose from the vacuum. After you have followed these steps, you should be able to remove the blockage using a thin, non-sharp device of at least 32 inches in length and reconnect the hose following the guide again.

The filter in your vacuum collects dirt as you vacuum and needs to be replaced regularly. If you have already checked the dust cap and it is empty, you may need to replace the filter.

Check the dust cap to make sure it has been emptied. If you have emptied the dust cap and replaced the filter, the vacuum hose may have a hole in it. You may need to replace your vacuum hose.

The vacuum produces a burning smell or smoke during use.

The rotary brush at the head of upright vacuums are driven by a belt. Check that the rotary brush turns easily. You may find a large piece of debris jamming the drive belt. If so, the friction between the belt and motor will create heat and a possible burning smell. You may need to replace the rotary belt.

If you vacuumed an ember from a cigarette or other flame, it can cause a burning smell; fortunately the debris in your filter is unlikely to burst into flames. You will need to replace the filter, but remain cautious when disposing of it.

Overworking the motor can cause the cable to heat up. Replace your filter then run the vacuum again to see if the heat in the cable or wall plug continues. If so, check that the cable or wall plug is not torn at any points. If no tear is found, plug the vacuum into a different socket. If a tear is found or the heat persists when the vacuum is run, you need to seek help from an electrician.

The vacuum is switched on, but will not turn on.

The vacuum must receive its power from the wall outlet. Check to ensure your vacuum is plugged into an operational electrical outlet. If the problem persists, you may need to replace your power cord.

Vacuums have a sensor that turns the motor off when it overheats. Turn the switch off and unplug the vacuum from the wall socket. Check to see if your dust cap may be full or for a blockage in the vacuum hose. Allow the vacuum to cool for 30 minutes before attempting to run it again.

If the vacuum will not turn on at all, there may be an open circuit in your vacuum’s electronics. You will need to use a multimeter to check for electrical continuity.

Vacuum shakes or vibrates abnormally during use.

The Rotary belt transfers the rotation from the motor to the rotary brush. A torn belt will spin freely inside the vacuum and prevent the rotary brush from spinning properly when the vacuum is in use. You may need to replace your rotary belt if there are any tears or holes.

If your belt comes loose, it can cause your vacuum to shake or vibrate abnormally as it clashes against the inside of the vacuum’s head. Follow our guide on replacing your rotary belt to secure your belt. If the problem persists, you may need to replace the rotary belt.

If your fan blades have jagged edges, they may not cut through air smoothly and produce turbulence that vibrates the vacuum. If you think this may be the problem, you may need to replace your fan.

The vacuum produces an abnormal high pitched sound.

Check if the noise changes as you vacuum over different types of flooring. If the whistling occurs over high fibers, like carpeting, the setting may be too high that you don’t get a good clean and may need to switch to a lower setting.

Check to make sure your extension accessories and hand-held vacuum are securely connected. If they are not securely connected or have a split or crack, it can cause a whistling noise. If the accessories are securely connected but have cracks, you may have to replace them.

Plastic caught in the head rotary brush may cause whistling as it spins around. Check the brush for any plastic wrappers that may have been caught in the head of the vacuum. If the plastic is not easily accessible, try replacing your rotary brush.

Check to make sure there is no debris caught in your rotary brush. If the debris can be easily located, remove it carefully. You may need to remove your rotary brush to locate or remove the debris. Follow the steps to replace your rotary brush to remove the rotary brush and reinstall it after the debris has been removed.

Check our guide to replace your vacuum hose to learn how to disconnect the hose from the vacuum. After you have followed these steps, you should be able to remove the blockage using a thin, non-sharp device of at least 32 inches in length and reconnect the hose following the guide again.

Check the dust cap to make sure it has been emptied. If you have emptied the dust cap and replaced the filter, the vacuum hose may have a hole in it. You may need to replace your vacuum hose.